Team Lead, Credit Resolution

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At Aveanna, we’re proud to create a workplace where you feel valued, supported, and inspired. Here’s what sets us apart:

Award-Winning Workplace

• Recognized for Best Leadership, Best Diversity, Best Company for Women, Best Career Growth, Work-Life Balance, Happiness, and Top-Rated Outlook in 2025.
• Proud partner of the Military Spouse Employment Partnership.

Connection & Support

• Employee Connection Groups: Spaces to share experiences and build community.
• Social Circles: Connect over shared interests—books, music, movies, and more.
• At Aveanna, your well-being matters. That’s why on Wellness Wednesday's, we give you tools to recharge, reset and refocus. 

Inclusive Growth

• Open learning sessions for all employees—because we grow stronger together.

Aveanna Cares – Service with Heart

• Every year, we embrace our Month of Service, giving you the chance to volunteer in your local community with your team. It’s a powerful way to give back, connect, and live our values beyond the workplace.

Real Help When You Need It Most

• Through the Aveanna Employee Relief Fund, we stand by each other during life’s toughest moments—offering financial assistance to teammates facing unexpected hardships. Because here, care goes beyond the job description.

The Credit Resolution Team Lead assists the Supervisor of Credit Resolution by assisting in the management of top credit accounts by payer/patient and prioritizes correspondence received from payers to resolve open AR issues and drive total credit balances downward. The Credit Resolution Team Lead will directly interact with, support, train and mentor team members. They will also be responsible for ensuring timely and accurate billing of claims, collection of balances owed to the company, processing of overpayments, recoups, and adjustments.

Role and Responsibilities:

• Oversee day-to-day operations of the Credit Balance team to ensure the timely completion of all follow-up activities.
• Monitor and strive to continually improve the collection of payer claims in accordance with the respective contract and financial arrangement.
• Proactively resolve credit balances by seeking out and identifying payer trends
• Performing root cause analysis regarding trends in overpayments
• Review all mail correspondence received from individual payers regarding overpayments.
• Utilize payor websites and provider contacts when needed to resolve issues.
• Ensure team maintains a daily focus on attaining productivity standards, recommending innovative approaches for enhancing performance and productivity when appropriate.
• Assist department management with employee meetings.
• Assist with department policy and procedure revision/development.
• Notify management of any payer trends resulting in credit balances.
• Responsible for reviewing and processing adjustments, cash transfers and refund requests for approval.
• Identify issues contributing to payer credit balances and work collaboratively with all areas of RCM to improve efficiency and eliminate these issues.
• Create a work environment for employees through team building, coaching, constructive feedback, work delegation, personal example and goal setting that encourages creativity, open dialogue on work issues, professional growth, and a consistent, elevated level of performance; encourage and support employee decision-making within his or her scope of responsibilities.
• Work with department management to complete disciplinary action as required.
• Work with department management to complete annual performance reviews for employees, provide timely feedback to employees and address performance/quality and training issues as appropriate.
• Other duties or task as assigned by management.

Competencies



 

• Strong written/verbal communication skills
• Analytical/Critical thinker
• Intuitive problem solving
• Detail oriented, highly organized and personable
• Experience with complex billing, claims processing and reimbursement issues
• Team orientated
• Ability to learn and grasp new systems and processes quickly
• 3-5 years of progressive of Revenue Cycle experience in a home health, physician’s office or hospital setting
•  

Education/Credentials:

• College Preferred
• Extensive Knowledge of Managed Care/Insurance payer Contracting

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are
• required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Aveanna does not accept unsolicited headhunter, and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with Aveanna.

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.