Information Systems & Technology Specialist - Cuyahoga Hts., Ohio

Job Description

Job Description

Our OpportunityWe're hiring a full-time Information Systems & Technology Specialist to join our team! This position will be based in our Cuyahoga Heights location, with travel to other branch locations. Location: 4664 East 71st St., Cuyahoga Hts., OH 44125Schedule: Full-timePay: $59,000-$88,000 per year Who We AreAt Firefighters Community Credit Union, we believe people are far more than just their credit score. We pride ourselves on offering a warm, family environment while providing tools to make managing finances hassle-free. Our members truly make a difference: their deposits fund other member loans, and those loans help to keep both our rates and fees low. Every dollar of profit FFCCU makes is reinvested into the credit union and the community. FFCCU's foundation is local people making an impact on the lives of individuals and our community. We are people helping people. Who You AreOur ideal teammate serves as a vital member of our operations team and helps ensure the credit union's information systems, technology, hardware, and software is safe, secure, and supported. Good credit is vital since we are a financial institution.   ResponsibilitiesServes as the credit union's first point of contact for teammate software, hardware, and technology support Troubleshoot and resolve basic hardware, software, connectivity, and technology issuesAssist with user account management and access, including within Microsoft environmentEnsure safety and soundness of credit union's hardware, software, and information systemsMaintain accurate documentation, including policies, procedures, tickets, and resolutionsSupport basic network connectivity troubleshootingProvide or assist with ongoing training and support in information security, including cybersecurity, for employeesWork with third-party IT vendors on complex network or software issues Contribute to short- and long-range planning for needed resources  QualificationsThree to five years of similar or related experienceTwo-year college degree or equivalent certification or licensingOtherWillingness to learn new systems and technology, including attendance at vendor conferences Physical requirements include moving frequently and regularly using wrists, hands, and or fingers; speaking clearly, hearing and understanding; visual acuity necessary to prepare or inspect documents; should be able to lift or exert up to 25 lbs. of force occasionally. Travel between locations and flexible hours may be required to meet business needs AA/EOE