Sr. Specimen Technician - Hospital

Sr. Specimen Technician - HospitalThe Hospital Specimen Associate, Senior is responsible for the preparation of patient's specimens in a hospital location where either they are working as the sole Hospital Specimen Associate, Senior in a location or as the leader of a Hospital Specimen Associate, Senior work team. The Hospital Specimen Associate, Senior can perform all Hospital Specimen Associate, Senior duties proficiently while managing advanced problem resolution. They are responsible for meticulous customer service skills that include effective communication, collaboration and quality service.Pay range: $23.06 - $25.24 / hour; employee may be eligible to receive shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift. Additional details on shift differential will be provided if an offer is extended.Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hoursBest-in-class well-being programsAnnual, no-cost health assessment program Blueprint for Wellness®healthyMINDS mental health programVacation and Health/Flex Time6 Holidays plus 1 "MyDay" offFinFit financial coaching and services401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of serviceEmployee stock purchase planLife and disability insurance, plus buy-up optionFlexible Spending AccountsAnnual incentive plansMatching gifts programEducation assistance through MyQuest for EducationCareer advancement opportunitiesand so much more!ResponsibilitiesSpecimen Processing & Test Send Out ResponsibilitiesDemonstrates excellent proficiency in test ordering policies, hospital processing procedures, specimen requirements for test ordering, sample preparation, Quantum, and compliance/legal requirements.Knowledge and competency of Hospital LIS system (client specific)Print Quest performed testing reportsDemonstrates ability to interpret specimen flow/tracking data utilizing all available reports and resourcesResponsible for supply ordering processes.Performs remote accessioning (pre-accessioning), (client specific)Problem Resolution ResponsibilitiesTroubleshoot and problem resolution for specimen types, missing information, TIQ, TNP, additional sample requests, and other client issues related to area of responsibility.Responsible for Quest pending test management & interface test pending management.Identifies and documents any defects in the data entry process, using department defect definitions as a guide. Maintains and reports department quality data to include compliance audits and Best Practice Team reportsIdentifies and escalates trends in quality/service issues and appropriate feedback to supervisors/managers when problems ariseCustomer Service ResponsibilitiesResponsible for managing inbound calls with a positive client interaction.Communicates and collaborates effectively with the Hospital Lab Manager, as well as the Quest Diagnostics sales team and other functions in the organization.Communicates information regarding problem-solving with specimens, test cancellations, testing requirements, billing requirements with various hospital staff.Test Down/Test Delay Notification, Quanum downtime notificationCoordinate Technical Consultation based on performing laboratory.Relays client concerns to Quest Diagnostics supervisor and sales. Participates in sales/operations review of account.QualificationsRequired Work Experience:3 – 5 years of working experience and previous specimen processing work experience in a lab requiredPreferred Work Experience:Medical background preferred, which includes medical terminology applicable to a clinical laboratoryPrevious experience in a production environment preferredPhysical and Mental Requirements:Position requires data-entry background with abilities to enter 6,000 alphanumeric keystrokes/hour.Works in a biohazard environment, practicing good safety habits.Able to sit or stand for long periods.Skills:Handles multiple tasks simultaneously and works in a production environment.Hospital LIS Systems knowledge or experience a plusCommand of Microsoft Office SuiteClient interfacing role requiring strong communication, collaboration, and problem-solving skills.The position requires demonstrated data entry skills to effectively utilize both the Quest Diagnostics system and the hospital client systems.Communicates effectively with all levels of staff.Maintains composure while working under pressure.Reflects good judgment when determining what action to take when resolving problems.Demonstrates strong interpersonal skills that foster a positive environment.Demonstrates flexibility and ability to adapt to change.About the TeamQuest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.Job InfoJob Identification 67162Job Category Specimen ProcessorsPosting Date 08/18/2026, 02:04 PMJob Schedule Full timeJob Shift EveningLocations 152 2nd Ave, Needham Heights, MA, 02494, USWorkplace On-site dailyRegular or Temporary RegularWeekly Working Hours 40.00Salary Minimum 19.41Salary Range Mid 24.27Salary Maximum 29.12AIP Target % 3