Customer Service Manager II (Coffee & Beverages) - Las Vegas, NV

• Pay Range:  $52,000-$55,000
  *Internal Employee Referral Bonus Available

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About Canteen:

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. 



 
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth . Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry. 

Come for the job, stay for the career. We are Canteen.

Job Summary

About CBC Specialty Beverage

CBC Specialty Beverage is a leading national distributor of premium coffee, espresso, and tea solutions for the foodservice industry. With more than 35 years of success, CBC has built a reputation for quality, service, and innovation. As we continue to grow, we are seeking a customer-focused professional to support our clients and help deliver an exceptional customer experience.

Position Summary

The Customer Account Specialist serves as the primary point of contact for assigned customer accounts, ensuring a seamless customer experience through proactive communication, issue resolution, and account support. This role partners closely with internal teams across Sales, Operations, Service, and Finance to ensure customer needs are met while supporting account retention and long-term growth.

The ideal candidate is organized, detail-oriented, and service-driven, with the ability to manage multiple priorities while building strong customer relationships.

Key Responsibilities

Customer Relationship Management

• Serve as the primary point of contact for assigned customer accounts.
• Build and maintain positive customer relationships through proactive communication and responsive service.
• Address customer inquiries, concerns, and requests in a timely and professional manner.
• Support customer retention by delivering a high-quality service experience.

Account Coordination & Support

• Manage account maintenance activities, including customer records, account updates, and documentation.
• Coordinate customer requests with internal departments, including Sales, Operations, Service, and Finance.
• Facilitate scheduling for training, tastings, installations, and service-related activities.
• Assist customers with product inquiries, order status updates, and service requests.

Operational & Administrative Support

• Monitor account activity and ensure accurate and timely follow-up on customer needs.
• Support invoice, statement, payment, and back-order communications.
• Maintain accurate customer information within CRM and business systems.
• Assist with reporting, documentation, and special projects as assigned.

Customer Experience & Problem Resolution

• Proactively identify and resolve customer issues to ensure satisfaction.
• Partner with internal teams to address service challenges and improve response times.
• Recommend solutions that align with customer needs and company capabilities.
• Support continuous improvement efforts focused on enhancing the customer experience.

Preferred Qualifications

• Associate's or Bachelor's degree preferred; equivalent experience considered.
• Two or more years of experience in customer service, account management, customer success, hospitality, foodservice, beverage, or a related industry.
• Strong customer relationship management and communication skills.
• Experience using CRM, ERP, or order management systems preferred.
• Excellent organizational and time-management abilities.
• Strong attention to detail and follow-through.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.

Associates at Canteen are offered many fantastic benefits.

Full-time and part-time positions offer the following benefits to associates : Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

About Compass Group: Achieving leadership in the foodservice industry



 

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: 

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Req ID: 1551644

Canteen