Carhop

Carhop Position

This position serves product to guests.

Essential Job Duties:

Ensure that product meets operational, quality, and appearance standards before being delivered to guests

Deliver product to guests by carrying and balancing a tray weighing up to 25 pounds

Provide friendly, quick, and polite service to guests

Promptly respond to guest requests

Report customer complaints/issues to Manager on Duty (MOD)

Assist guest with payment

Make accurate change quickly and efficiently

Clear trays and trash from guests' vehicles, patio, drive-thru, and parking lot

Comply with all company policies, procedures, and operational standards

Perform regular cleaning and sanitation duties including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease pursuant to operational standards

Regular attendance

Additional Duties:

Report employee complaints/issues to Manager on Duty (MOD)

Move and stock food product weighing up to 50 pounds

Skating Carhop:

Complete Skating Carhop training requirements

Perform duties while on roller skates

Perform other job-related duties as assigned or required

Time/Shift Expectations: Irregular hours; nights; weekends; and holidays

Qualifications and Job Requirements:

Knowledge/Skills

General restaurant or retail knowledge

Basic math and reading skills

Effective verbal and written communication skills

Ability to follow directions

Customer service and multi-tasking skills

Work Environment: Continuous standing, bending, reaching, moving, stooping, stretching, lifting, and skating (for Skating Carhops) in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions