Walton Arts Center Parking Attendant

Job Description

Job Description

Description:

About Us

At Walton Arts Center/Walmart AMP, we strive to be the place where a diverse mix of talented people want to come, to stay and do their best work. We pride ourselves on bringing the best Arts and Entertainment to our audiences in Northwest Arkansas, and we know our organization runs on the hard work and dedication of our passionate and creative employees.

Walton Arts Center and the Walmart AMP aspire to be welcoming spaces where people can be their authentic selves. To truly embody our mission, we recognize the importance of reflecting the diversity of our community on our stages, in our audiences and within our workforce, volunteers and Board.  

Our organization is committed to creating a welcoming environment, guided by our core values: R elevance; I nclusivity; S ustainability; E xcellence. Walton Arts Center/Walmart AMP is focused on promoting fairness and recognizes the value of diverse perspectives, backgrounds, and experiences. We believe these elements enhance the strength, creativity, and success of our team and the communities we serve.

Walton Arts Center Inc. operates two campuses: a 1,200-seat proscenium theatre and 269-seat black box in Fayetteville and an 11,000-capacity outdoor Amphitheatre known as the Walmart AMP in Rogers, AR. Walton Arts Center has been Arkansas’ premier performing arts center for over 30 years and Walmart AMP has consistently been one of Billboard's top-rated amphitheaters producing 30 plus concerts per season.

Located in the beautiful Ozark Mountains, NWA (as the locals refer to it) includes Benton, Washington, and Madison counties, with five hub cities: Bentonville, Fayetteville, Rogers, Springdale and Siloam Springs. The economic opportunity is unparalleled, but so is the lifestyle — see: 400-plus miles of mountain biking trails and paved pathways, a thriving arts community complete with world-class performing arts center and museums, a legitimate beer and food scene, and live music to enjoy. Best of all, it’s a place where everyone is welcome.

Position Overview

This role will provide the highest standards of customer service at both venues. Parking attendants will welcome patrons and direct them to appropriate parking spots, helping to enforce the traffic and parking plan in accordance with their orientation and training. Parking attendants will then thank patrons and guide them safely out of parking lots following the event. 

Principal Responsibilities (Essential Functions)

• Provide parking instruction/guidance/assistance to guests as they arrive
• Greet guests as they arrive and depart with a positive, courteous and welcoming demeanor
• Provide guests with directions and other venue information
• Places traffic cones and other event set-up materials under direction of supervisor
• Direct vehicles to take advantage of all spaces.
• Clean up debris from parking lot.
• Use hand signals and lights to direct patrons into open spots.
• Ensure vehicles have proper credentials to enter specific designated parking lots
• Position or remove barricades to prevent parking in certain spots.
• Help customers locate their vehicles.
• Escort customers to their vehicles if needed.
• Help patrons exit parking garage safely.
• Give directions to nearest highways or destination.
• Direct pedestrian traffic as required to ensure their safe passage across roadways and in proximity to moving vehicles.
• n certain positions, parking attendants may be required to use tickets scanners or point-of-sale technology to validate prepaid parking tickets and/or process credit card sales of onsite purchases of parking accommodations.
• Report any suspected illegal activity occurring in immediate area of assignment to supervisors as soon as possible.
• Shall conduct themselves in a professional and positive manner at all times
• Maintain a firm but fair attitude when dealing with parking issues
• Exercise courtesy and respect when dealing with all people on site at event

Dress (Uniforms)

• All parking personnel shall wear high-visibility vests or other such identifying apparel provided by Walmart AMP as to distinguish them as employees and also provide for their increased safety. These vests are to be worn at all times while parking staff are deployed in position at parking lots or in streets controlling traffic.
  
  

Parking Staff Eligibility

• All personnel hired for work as parking/traffic attendants shall meet the following minimum requirements:
• Must be 16 years of age
• Must be able to stand for long periods of time.
• Must be physically able to run and move quickly if situation requires
• Maintain professional working relationships with teammates, fellow staff members from other departments, vendors, patrons, and tenants of leased spaces.
• Perform related duties as assigned by supervisor
• Maintain security and safety requirements as defined by operations guidelines.
• Maintain compliance with all company policies and procedures
• Represent Walton Arts Center / Walmart AMP at both on and off-site events, as requested.
• Maintain professional working relationships with teammates, fellow staff members from other departments, vendors, patrons, and tenants of leased spaces.
• Perform related duties as assigned by supervisor 
• Maintain security and safety requirements as defined by operations guidelines. 
• Maintain compliance with all company policies and procedures

Minimum Qualifications

The work environment as well as the intellectual, social, and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education, Training, Traits

• High school diploma or GED required
• Strong communications skills and the ability to interact with many different types of people
• An on-going desire to learn and improve
• Ability to work independently as well as with others to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Must be able to adapt to changes in the work environment, managing competing demands, frequent changes, delays, or unexpected events.
• Must be able to read signs and follow simple oral and written instructions.
• Comfortable with consistently adhering to the highest standards of integrity, professionalism, ethics and confidentiality.
• Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

Work Experience

• Six months experience in a customer service environment preferred

Physical

• Must be able to lift and carry up to 50 lbs.
• Must be able to talk, listen and speak clearly (on telephone)
• Must have a working cell phone and be willing to install basic applications and be willing to use it for work purposes
• Must be able to endure sitting or standing for extended periods of time
• Must be able to endure standing or walking for extended periods of time on various surfaces such as concrete, grass, and inclined surfaces. 
• Must be able to endure outdoor elements including cold, heat, wind, and/or precipitation
• Must be able to work in large, crowded environments, with flashing lights, loud music and noises, pyrotechnics, and cannons as part of shows and events