Customer Service Representative (40 hours per week)

Join The Reedsburg Area Medical Center Team!

Our Patient Financial Services department is looking for a Customer Service Representative to join their team!

Schedule: Monday thru Friday!

Shift: 8:00 a.m. - 4:30 p.m.

Hours per week: 40 hours

Benefits: Yes, RAMC offers a competitive benefits package.

Position Summary

The Customer Service Representative is responsible for the collection of RAMC self-pay accounts receivable by way of personal contact, phone calls, and written correspondence. He/she is always maintaining the positive public relation image of Reedsburg Area Medical Center, Inc. and its Clinics.

Job Relationships

Reports to the Manager of Patient Financial Services through the Customer Service Lead; collaborates with other department employees, Providers, and all hospital departments, Physicians Group and Specialty Group Clinics.

Education and Training Required

High school graduate or equivalent.

Experience

Previous medical collections/credit experience, desired or other relative experience considered.

Special Knowledge, Skills and Abilities

Computer skills.

Good verbal/written communication skills.

Ability to greet employees/visitors in a courteous and respectful manner with positive interpersonal skills.

Ability to work with minimum direct supervision.

Physical Requirements

Physical Demands:

• Continuous sitting.
• Occasional standing.
• Frequent walking.
• Occasional lifting, pushing and/or pulling up to 10 pounds.
• Occasional bending, twisting, and reaching overhead.

Sight:

• Continuously provide visual acuity with correction to read written and computer information.

Cognition/Communication:

• Continuous clear speech and hearing skills to communicate with patients and coworkers.
• Continuous communication with patients, family members, and other staff using hearing skills, comprehensive speech, simple writing and simple reading skills.

Environmental Conditions:

• Constant indoor, patient environment with occasional computer screen glare.

Potential Hazards:

• OSHA Blood Borne/TB Classification Class II Occupational exposure to blood and Other Potentially Infectious Materials (OPIMs) is not reasonably expected to occur in routine performance duties.

Psychological, Situational, Functional Factors:

• Constant problem solving, analyzing and use of judgment in a high customer service area.
• Speed, consistency and accuracy of work duties imperative.