DAS Field Engineer

Job Description

Primary Roles & Responsibilities:

• Network Installation and Configuration: Install, configure, and commission telecommunication equipment, including routers, switches, access points, and other network devices. Collaborate with the design and engineering teams to ensure accurate implementation of network architecture and configurations. Perform system testing and troubleshooting to identify and resolve network issues promptly.
• Network Maintenance and Support: Conduct regular maintenance activities, including software updates, hardware replacements, and network performance monitoring. Respond to network outages, service disruptions, and customer complaints to minimize downtime and ensure timely resolution. Provide technical support to end-users and assist in troubleshooting network-related problems.
• Site Surveys and Documentation: Conduct site surveys to assess the feasibility of network installations and identify potential challenges or requirements. Create detailed documentation of network infrastructure, including diagrams, cable layouts, and equipment inventory. Maintain accurate records of all network configurations, changes, and maintenance activities.
• Field Testing and Commissioning: Perform field testing and commissioning of telecommunication systems to ensure proper functionality and adherence to industry standards. Conduct acceptance tests and verify network performance against specified parameters. Generate comprehensive reports on test results, highlighting any deviations or issues encountered.
• Collaboration and Communication: Collaborate with cross-functional teams, including project managers, network engineers, and technicians, to ensure seamless project execution. Communicate effectively with clients, stakeholders, and team members to understand project requirements and provide regular updates on progress. Participate in meetings, training sessions, and knowledge-sharing activities to enhance technical skills and stay updated with emerging technologies.

Knowledge, Skills, Abilities

Accountability - Demonstrates an understanding of the link between one's own job responsibilities and overall organizational goals and needs, and performs one's job with the broader goals in mind. Looks beyond the requirements of one's own job to offer suggestions for improvements of overall organization operations. Takes personal ownership in organization's success.

Customer Focus - Demonstrates concern for meeting internal and external customers' needs in a manner that provides satisfaction for the customer. Considers the impact on the external customer when taking action, setting policies or carrying out one's own job tasks. Looks for external trends that are likely to shape the wants and needs of customers in the near future. Looks for creative approaches to providing or improving services that may increase efficiency and decrease cost.

Interpersonal Relationships - Demonstrates appropriate and professional behavior at all times. Uses a high degree of tact and diplomacy in working with others. Models and exercises sound judgment regarding personal conduct. Is aware of one's own style or preference and its impact on others. Earns the respect of others.

Problem Solving and Critical Thinking - Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on own knowledge and experience base and calling on other references and resources as necessary. Undertakes a complex task by breaking it down into manageable parts in a systematic, detailed way. Identifies the information needed to solve a problem effectively. Gets input from internal/external contacts who are closest to the problem.

Results Focused - Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence, shows a passion for improving the delivery of services with a commitment to continuous improvement. Sets and maintains high performance standards for self and others that support organization's strategic plan.

Education / Experience Requirements

• 3-5 years experience in commissioning multiple vendor DAS equipment
• Bachelor's degree in Telecommunications, Electrical Engineering, or a related field. Equivalent work experience will also be considered.
• Proven experience as a Telecommunication Field Engineer or a similar role.
• In-depth knowledge of telecommunication systems, protocols, and technologies (e.g., LTE, 5GNR, TCP/IP, Ethernet, VLANs, OSPF, BGP, MPLS).
• Proficiency in configuring and troubleshooting network equipment, such as fiber optic distributed antenna systems (DAS), Public Safety BDAs, and wireless access points.
• Strong understanding of structured & coaxial cabling principles/testing.
• Familiarity with network monitoring tools and diagnostic utilities.
• Excellent problem-solving and analytical skills to identify and resolve issues effectively.
• Ability to work independently and handle multiple tasks simultaneously while adhering to deadlines.
• Strong interpersonal and communication skills to collaborate with diverse teams and interact with clients professionally.
• Availability for regular travel to client sites and flexibility to work outside regular business hours when necessary.

Demonstrated strengths in ability to clarify goals & objectives, build team commitment, analyze and ensure progress toward objectives, identify areas for improvements in processes and knowledge and skills of employees.

Continuously expand and leverage knowledge of market and industry benchmarking with success in identifying, recommending and implementing best practices, methodologies, analytics and industry trends.

Excellent personal management skills; ability to motivate team to achieve results; ability to influence and inspire action through strong decision-making skills.

Understands how change affects employees and utilizes strategies to reduce risk to the organization.

Ability to work effectively across all functional groups to optimize product & service offerings, create a seamless internal and external client experience and resolve issues.

Ability to identify talent and build employee skills and capabilities.

Strong problem solving skills to effectively influence decision making.

Proficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, ERP, service delivery management such as ServiceNow and cloud based technology systems.

Supervisory Responsibility

This position has no direct reports.

Black Box is a leading technology solutions provider. Our mission is to accelerate our customers' business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.

Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.