Services and Support Coordinator

Title: Services and Support Coordinator

Pay Rate or Salary Range: $20/hr. - $23/hr. DOE

Benefits include health, dental, and vision (eligible on the 2 nd month following 60 days from your start date).

Employment Type: Contract 2 years

Est. End Date: 06/01/2028



Schedule: 8am 5pm

Location: Nashua, NH 03063




We have an exciting opportunity for a coordinator in the support of Test and Measurement service solutions. This Services and Support Coordinator position is for a key individual who will work at our facility in Nashua NH supporting both internal and external customer's experience with our client's solutions, processes, and services.

• Act as the point of Contact for Nashua's contracted customers. Manage the processing of all completed work, contracted and per incident.
• Be prepared for inquiries by contracted customers for all assets in Keysight's control, including outsourced, tracking, holds and exceptions.
• You'll be responsible for the quality of Nashua's deliverables; certificates and data being published and the Clean and Close process.
• Review the OSRP delivery processes, implementing improvements and update the OSRP Service Delivery Guides as needed.
• Enter, Maintain, and support data entry in various systems to support delivery operations.
• Establish and maintain close communication with both internal organization and external customers to ensure optimal performance in support services and contractual obligations.
• Communicates with customers for issue resolution and response.

Qualifications:

• Minimum of 3 years relevant experience.
• Solid working knowledge of Windows OS and MS Office applications including Outlook, Teams, and Excel.
• Experience with database tracking and management systems.
• Strong interpersonal skills to work with internal and external customers.
• Strong attention to details, ability to multitask and organizational skills.
• Will require understanding of general and technical aspects of various contract requirements and processes.
• Need to be able to document processes and work instructions.
• Ability to work with reports and perform data analysis.
• Must have the ability to work in a team environment and provide responsive customer service to team members with constant interruptions.
• Must be a US Citizen

We need hard-working, reliable employees. Tekberry offers a $100 payment for referrals!

Tekberry Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws.

Tekberry, Inc is a Certified Minority Business Enterprise (MBE) and Certified Disadvantaged Business Enterprise (DBE).

By submitting your resume, you are explicitly consenting to receive communications from our organization via text message. Rest assured all our texts are sent by real people and we look forward to a conversation with you about this job!

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