Assistant General Manager

Responsibilities

Related is seeking a polished, hospitality-driven Assistant General Manager to support operations across two of Related's premier luxury residential properties: 1214 Fifth Avenue and One Carnegie Hill. This is an exciting opportunity for a service-focused property management professional who thrives in a high-touch, white-glove environment and is passionate about delivering an exceptional resident experience across two iconic Upper East Side communities.

Partnering closely with the General Manager and onsite leadership team, this individual will play a key role in overseeing the property's daily operations, enhancing resident satisfaction, supporting team performance, and ensuring the seamless execution of luxury residential services. The Assistant General Manager will help uphold the exceptional standards that define Related's luxury portfolio while fostering a welcoming, discreet, and highly responsive living experience for residents.

From managing resident relations and move-ins to supporting building operations, vendor partnerships, financial administration, and resident engagement initiatives, this role offers broad exposure to all facets of luxury residential property management within one of the industry's most respected owner/operators. The ideal candidate is highly organized, proactive, solutions-oriented, and committed to delivering five-star service while building lasting relationships with residents, ownership, and colleagues.

Property Information: 1214 Fifth Avenue | Related | One Carnegie Hill - Rental | Related

Responsibilities include:

• Assist with oversight of day-to-day building operations
• Establish best practices and systems for office operations, policy and procedures
• Engage third-party vendors and suppliers for appropriate services
• Assist with all aspects of move-ins for new residents, including future follow-up to ensure positive acclimation to the building
• Ensure efficient and courteous response to all resident requests, inquiries and concerns
• Assist in the development and implementation of resident relation activities and events
• Prepare and process appropriate written communications, i.e., memos, letters, insurance incident reports, etc.
• Maintain accurate files for all site administration, including: lease files, operational procedure files, work-order files, etc.
• Collect and post all resident rent payments and manage accounts receivables
• Coordinate the filing of legal proceedings in accordance with local ordinances
• Additional projects as assigned

*This position will initially support a dual-site portfolio, with four days per week based at One Carnegie Hill and one day per week at 1214 Fifth Avenue*


Compensation:


The anticipated base salary range for this position is listed below. In addition to a competitive base salary, you will be eligible to receive discretionary bonus incentives and a comprehensive benefits package.

Anticipated base salary range: $75,000 - $85,000

Actual base salary within the anticipated range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and market factors.

Benefits:

• Personalized Health Care: Multiple medical, dental, and vision plan options; Employee Assistance Program
• Financial Benefits: Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs
• Social Wellness: 19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching
• Career Development: Learning & training programs; tuition & certification reimbursement; internal advancement opportunities

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Qualifications

• Bachelor's degree or equivalent combination of education and experience
• 3+ years of property operations and luxury customer service experience
• Property management or hospitality experience highly preferred
• Ability to navigate financial P and L statements, variance reports and budgets
• Yardi or similar software experience preferred
• Ability to lift up to 50 lbs
• Available to work a flexible schedule, including evenings and weekends

Overview

Build Your Career with Related Management Company

A subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market-rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher.

At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development.

We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.

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