Customer Success Manager

The Company CommerceIQ is building the AI platform that runs commerce for the world's largest brands. We are not selling AI demos. We are shipping AI agents for content, media, and sales into the workflows of the Fortune 100 every week. 2,200+ Customers 10 of Top 12 CPG Companies 900+ Retailers Connected $200M+ Raised Customers include Coca-Cola, Nestlé, Colgate-Palmolive, Mondelez, Samsung, and Kellogg's. Backed by SoftBank, Insight Partners, and Madrona. Headquartered in Mountain View with teams across the US, India, Canada, and the UK. Pre-IPO. The Role: Fueled by our customer and business growth, we’re seeking Customer Success Managers (CSMs) specializing in Retail Media Search Advertising (Retail Search) to manage and execute advertising campaigns for our enterprise clients. The goal of CSMs at CommerceIQ is to help our customers achieve profitable revenue growth using our platform by managing their advertising budgets across platforms such as Amazon, Walmart, and others. You’ll play a hands-on role in planning, executing, and optimizing paid search campaigns while continuously identifying opportunities for growth and improvement. This is a results-driven role requiring expertise in eCommerce advertising, strong analytical skills, and a proactive approach to campaign management. This is a remote role in the U.S. with a strong preference given to candidates in the St. Louis, MO area. What You’ll Do: Manage end-to-end execution of retail media search advertising campaigns on platforms such as Amazon, Walmart, and other marketplaces. Understand customer needs, to then plan, organize and manage all phases of a joint success plan, then focus on how we use our product to help customers meet those needs. Move the needle with respect to the client’s KPIs and continuously showcase the value of CommerceIQ’s platform throughout the engagement period. Analyze campaign performance data to identify trends, insights, and actionable recommendations. Be an expert on the CommerceIQ platform and partner with internal teams, including Product and Engineering, to leverage CommerceIQ’s platform capabilities effectively. Collaborate with our internal teams to shape new features What You’ll Bring: Bachelor's degree, preferably in Business, Marketing, Communication, Economics or related field 5+ total years of professional work experience 3+ years experience in running media and advertising engagement with customers, in a consulting/agency role Experience in managing Ecommerce marketing budgets (specifically on Amazon, Walmart, Kroger, Instacart) at well-respected agencies for large enterprise brands Experience managing Amazon search marketing budgets in the multi-million dollar range Well versed in Bid and Budget management, content optimization, and promotion planning An analytical approach to problem-solving with advanced Excel skills Project management experience and ability to anticipate and mitigate risks Proven Experience in working with VP, SVP, and C-level executives of enterprise-level companies Excellent presentation and communication skills including both oral and written Compensation and Benefits: The typical base pay range for this role across the US is USD: $122,400 - $140,000/per year. This role is also eligible for a discretionary annual bonus with a target of 15%, subject to company and individual performance. This base pay range may be inclusive of several career levels at CommerceIQ and will be narrowed based on a number of factors including the candidate’s experience, qualifications, and location. Base salary is just one part of your total rewards package at CommerceIQ. You may also be eligible for long-term incentives, in the form of company stock options. You will also receive access to: Comprehensive medical, vision, and dental coverage A 401(k)-retirement plan Short & long-term disability insurance Life insurance Paid parental leave Monthly reimbursements for gym, phone, and internet 13 paid company holidays in the 2026 calendar year and unlimited PTO Check out our LinkedIn page to learn more about what it’s like to work at CommerceIQ! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.