Patient Information Specialist

This position manages clinic front‑desk operations by coordinating patient check‑in/out, scheduling, records, payments, and patient flow while communicating updates and routing patients appropriately. The position is up to 29 hours per week, typically Monday through Thursday, between 7:45 am and 4 pm; hours depend on operational needs of the dental health center. Salary: $16.73 per hour Summary Statement An incumbent is responsible for providing administrative support and for maintaining organized and functional patient information, treatment flow, and documentation in the Wilmington Campus Dental Health Center. Principal Accountabilities Manages patient flow by coordinating communication for patients and scheduling appointments. Collects monies for treatment in accordance with cash control procedures. Provides information to patients and assures their understanding of the dental treatment process. Analyzes, processes, and maintains patient eligibility and financial status records. Performs computerized data entry of Dental Health Center data and ensures appropriate documentation is maintained. Maintains liaison with the larger health community, including dentists and physicians regarding medical conditions and referrals, health agencies, and dental laboratories. Directs students in filing, typing, patient scheduling and communication; assists students in finding patients that meet criteria needed toward graduation. Performs other related duties as required. Knowledge, Skills, and Abilities Knowledge of dental, medical, or other technical terminology. Knowledge of medical record formats. Knowledge of college cash control procedures. Skill in compiling, analyzing, and recording data accurately. Good interpersonal and communication skills. Ability to read, apply, and explain rules, regulations, policies, and procedures. Ability to communicate effectively, both orally and in writing. Ability to verify the accuracy of information, resolve discrepancies, and follow up on outstanding activities. Ability to compile reports from records/files. Ability to elicit and provide routine information. Ability to collect, compile, and interpret materials from a wide variety of sources. Minimum Qualifications Associate’s degree in a relevant field. Two (2) years of relevant experience, including experience in the medical/dental field, or an equivalent combination of education and experience. #J-18808-Ljbffr