Tour Guide

Tour Guide

The Tour Guide is the first point of contact for guests and owners, creating a welcoming and memorable arrival experience that reflects Travel + Leisure Co.'s commitment to hospitality. This role supports the guest journey by managing presentation check-in, coordinating administrative activities, and ensuring a seamless transition to the licensed Sales team. In accordance with California Department of Real Estate (DRE) regulations, this position is strictly non-sales in nature while providing a structured pathway into a licensed Real Estate Sales role.

Welcome guests and owners with a warm, professional, and hospitality-focused experience.

Verify guest identities and confirm scheduled presentation appointments.

Maintain accurate guest information and records within the CRM system.

Prepare presentation areas, including audio/visual equipment and presentation materials.

Provide general information regarding resort amenities, services, and local attractions.

Coordinate a seamless handoff to licensed Real Estate Agents for scheduled presentations.

Complete administrative tasks, required documentation, compliance training, and team meetings.

Support daily operations and perform additional responsibilities as assigned.

Compliance Requirements

To comply with California Department of Real Estate (DRE) regulations, associates in this role may not:

Discuss pricing, financing options, maintenance fees, investment values, or other sales-related information.

Explain or interpret contracts or legal documents.

Answer detailed questions regarding property availability, inventory, or unit values.

Encourage, influence, or participate in purchasing decisions.

What You'll Bring

High School Diploma or equivalent required.

Willingness and ability to obtain a California Real Estate License within six months of hire. Travel + Leisure Co. provides pre-licensing education and subsidizes the licensing process.

Customer service, hospitality, retail, or other guest-facing experience preferred.

Experience using computers, tablets, and digital business applications.

Professional presence with the ability to deliver exceptional hospitality and build positive guest relationships.

Unless there is a legal requirement, experience will be accepted for the education requirement.

Training & Career Path

Travel + Leisure Co. provides comprehensive onboarding, compliance training, and support for obtaining a California Real Estate License, including pre-licensing coursework and examination fees. Upon successful licensure, associates become eligible to transition into a commissioned Sales Associate role, creating opportunities for continued career growth within the organization.

Compensation

Hourly Rate: $16.90 per hour (Non-Exempt)

This position is eligible for flat-rate booking verification bonuses and administrative incentives. Compensation for this unlicensed role is not tied to real estate sales, transactions, or property values, in accordance with California Department of Real Estate regulations.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

The hourly rate for this role is $16.90.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to View email address on click.appcast.io, including the title and location of the position for which you are applying.