Meta Ads Client Success Strategist

Role Overview Contractor Dynamics is the most trusted marketing partner for roofing companies in the United States. We don't just run ads. We build marketing systems that help roofing companies grow predictably, lower their cost per acquisition, and become the most recognized brand in their local market. We're growing our agency team and we need a Client Success Strategist who takes ownership of client relationships the way a true trusted advisor would. Someone who knows Meta Ads inside and out, communicates with clarity and confidence, and genuinely cares whether their clients win. If you're the type of person who loses sleep over a campaign that isn't performing, and won't rest until you figure out why, keep reading. The Role At A Glance Location: Remote (US-based) Type: Full-Time Base Salary: $45,000/year + $78 per client managed monthly On Target Earnings: $68,400 to $78,000 (based on 25 to 35 clients) Reports To: Agency Leadership As our agency grows and your client portfolio expands, so does your income. We pay people for the value they create. What You'll Be Doing: You are the primary point of contact for 25 to 35 roofing company clients on our Meta Ads program. You own their experience, their results, and their confidence in CD. Host bi-weekly client calls to review campaign performance, set expectations, and build the kind of trust that makes clients stay for years, not months Serve as the primary client point of contact with proactive updates and professional communication Send thorough recap emails after every client meeting with clear action items and next steps so nothing falls through the cracks Review video ads produced by our creative team to ensure quality, brand voice alignment, and strategic fit Review ad copy to ensure clarity, brand voice alignment, and compliance with Meta Ads best practices. You're the last line of defense before anything goes in front of a client Manage client projects and deliverables in Monday.com with the kind of attention to detail that makes your clients feel like they have a marketing department, not just a vendor Coordinate across our internal team of copywriters, video editors, and ad specialists to keep everything moving on time and on standard Monitor client satisfaction, flag issues early, and stay one step ahead of problems before they become client concerns Attend weekly full team meetings, weekly departmental L10s, and weekly Same Page meetings with leadership Experience Requirements: 3+ years of extensive Meta Ads management experience with a real track record of running campaigns that produce results. Not just running ads, but optimizing them, improving them, and knowing why they're working or why they're not 2+ years of proven account management experience, ideally in an agency environment. You know what it feels like to manage multiple clients at once without dropping anything Exceptional written and verbal communication. Your recap emails are clear, your client calls are confident, and your internal updates keep the team aligned Strong organizational and project management skills, with the ability to oversee 25 to 30 clients without anything slipping Meticulous attention to detail. You catch things others miss. You review before you send. You double check before you publish The ability to give direct, constructive feedback to a creative team without being harsh and without being vague. You know what good looks like and you can articulate why something doesn't meet the standard Bonus Points If: You have experience with WhatConverts for lead tracking and reporting You're familiar with Monday.com or other project management platforms You've worked with cross-functional or distributed remote teams This Role Isn't For You If: You treat client calls as a checkbox rather than a relationship building opportunity You let details slide under pressure You prefer to react to problems rather than anticipate them You're not genuinely curious about why a campaign is or isn't performing You struggle to give or receive direct feedback You need someone to tell you what to do every day You prefer flexibility over consistency and find it hard to follow established processes Why Contractor Dynamics: 200+ reviews on Google with a 5 star rating 105 active clients across 31 states Founded in 2013 The only marketing training and agency company in the United States exclusively focused on roofing We are not a generic agency. We know roofing better than anyone. Our clients trust us because we show up, we deliver, and we take extreme ownership of their results. That standard applies to everyone on our team, including you. We run on EOS, the Entrepreneurial Operating System. That means clear roles, strong accountability, weekly team alignment, and a leadership team invested in your growth. What We Offer: Remote, flexible work environment (full-time commitment required) Performance-based pay that grows as your portfolio grows Growth potential with opportunities to expand into additional responsibilities as the agency scales A team culture built on accountability, excellence, and helping each other win Our Core Values: We help our clients and one another win We continually learn and improve We are trusted advisors We are impeccable with our word We embody extreme ownership If those aren't just words to you, if you actually operate that way, you'll fit in here. Our Hiring Process: Application and resume review Predictive Index assessment (about six minutes) Core values interview with our leadership team Role-specific interview including live scenario questions where we put you in real client situations and see how you think and respond We move fast with the right people. If you're the right fit, we'll both know quickly. If you're not, we'll let you know immediately. Ready To Apply? If this sounds like the role you've been looking for, apply now. If you know someone who would be perfect for this position, send this to them. We'd love the introduction.