Service Supervisor

Job Description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Job Summary
The Service Supervisor is responsible for supporting front-end operations and ensuring exceptional customer service throughout the store. This position assists in supervising service clerks, cashiers, courtesy clerks, and front-end associates while promoting a positive shopping experience. The Service Supervisor helps maintain operational efficiency, customer satisfaction, and compliance with company policies and procedures.
Key Responsibilities Front-End Operations

• Supervise daily front-end activities, including checkout operations, customer service, and store support functions.
• Monitor checkout lanes to ensure efficient customer flow and minimize wait times.
• Oversee cash handling procedures, till accountability, and register compliance.
• Ensure adequate front-end staffing throughout the business day.
• Support opening, closing, and shift transition routines.

Customer Service

• Deliver exceptional customer service and promote a customer-first culture.
• Address customer questions, concerns, and complaints professionally and promptly.
• Assist with refunds, exchanges, overrides, and other customer transactions as authorized.
• Foster positive customer interactions that encourage loyalty and repeat business.
• Maintain a welcoming and professional store environment.

Team Leadership

• Train, coach, and develop front-end associates on customer service and operational standards.
• Assign daily responsibilities and monitor associate performance.
• Provide ongoing feedback and support to improve productivity and engagement.
• Promote teamwork, accountability, and a positive work environment.
• Serve as a leader and resource for associates throughout the store.

Operational Excellence

• Ensure compliance with company policies, procedures, and service standards.
• Monitor store conditions and communicate operational concerns to management.
• Support execution of store promotions, loyalty programs, and customer service initiatives.
• Maintain organization and cleanliness in front-end and customer service areas.
• Assist with maintaining proper supplies and equipment for front-end operations.

Safety & Compliance

• Enforce company safety standards and operational procedures.
• Ensure compliance with cash handling, loss prevention, and security requirements.
• Address and report safety hazards or operational issues promptly.
• Support emergency procedures and incident response as required.
• Maintain required records and documentation accurately.

Financial Performance

• Support store sales and service objectives through effective front-end operations.
• Help minimize cash shortages, operational errors, and shrink.
• Promote productivity and efficient use of labor resources.
• Support store initiatives designed to improve customer satisfaction and profitability.

Qualifications

• High school diploma or equivalent preferred.
• Previous retail, grocery, customer service, or supervisory experience preferred.
• Strong leadership, communication, and customer service skills.
• Ability to multitask and make decisions in a fast-paced environment.
• Basic computer, cash handling, and problem-solving skills.
• Ability to work collaboratively with all store departments.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to bend, reach, lift, and carry up to 25 pounds.
• Ability to perform repetitive motions associated with front-end operations.
• Flexible schedule, including evenings, weekends, and holidays.
• Ability to work in a fast-paced retail environment.

Key Competencies

• Leadership
• Customer Focus
• Communication
• Team Development
• Problem Solving
• Conflict Resolution
• Time Management
• Operational Excellence
• Attention to Detail
• Results Orientation

We also provide a variety of benefits including:

• Competitive wages paid weekly

• Access to up to 50% of your earned wages before payday, via our partnership with Stream

• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values - Click below to view video: ACI Values

About Us

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!


Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.


Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.


Bring your flavor


Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer


The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.


Albertsons is an Equal Opportunity Employer


This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.


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