Hotel Front Desk Agent - Part Time

Hotel Front Desk Agent - Part Time

The Gibson Inn

Apalachicola, Florida

Job Description

Become a part of New Old Florida in Apalachicola - the coolest place to stay on the Panhandle. Experience the timeless tradition of excellence and luxury as part of our team at Gibson Inn. Established in 1907 and proudly listed on the National Register of Historic Places, this prestigious establishment offers you the opportunity to carve out your own professional legacy.

The iconic Parlor Bar remains the definitive local watering hole, serving craft cocktails, local beers, and a knockout menu from the famed in-house restaurant, the Franklin Café. Reminiscent of days gone by, this fresh 45-room boutique hotel features one-of-a-kind guest rooms designed for every type of traveler, a lively Billiards room, wrap-around porches, Bentley chauffeur service, Gibson Golf Cart rental packages, complimentary bicycles, and more.

Each day, our dedicated staff goes above and beyond to deliver exceptional hospitality to our guests. Through friendliness, warmth, and an unwavering commitment to going the extra mile, we create an unforgettable experience for all. This dedication to excellence not only extends to our guests but also cultivates a dynamic and supportive work environment for our staff.

Preserving the grandeur and beauty of Old Florida but upgraded with all the modern conveniences of today, Gibson Inn is an enviable place to work in Apalachicola. It offers the chance to be a part of history while creating your own.

Apply today to become part of the legacy.

Position Summary

We are seeking a friendly, reliable, and customer-focused Part-Time Front Desk Agent to join our team. In this role, you will be the first point of contact for guests, providing exceptional service throughout the check-in, stay, and check-out process. The ideal candidate is professional, organized, and enjoys working in a fast-paced hospitality environment.

Responsibilities

• Greet and welcome guests upon arrival with a warm and professional demeanor.
• Perform check-in and check-out procedures efficiently and accurately.
• Answer phone calls, respond to guest inquiries, and provide helpful information.
• Manage reservations, cancellations, and modifications through the property management system.
• Process payments and maintain accurate financial records during assigned shifts.
• Communicate effectively with housekeeping, maintenance, and management to ensure guest needs are met.
• Handle guest concerns or complaints professionally and escalate when necessary.
• Maintain a clean, organized, and inviting front desk and lobby area.
• Follow all security, safety, and company policies.

Qualifications

• Excellent oral and written communication skills.
• Task-driven and highly organized, with strong problem-solving skills.
• Proven multi-tasker with the ability to shift and manage multiple priorities.
• Trustworthy with a willingness to maintain confidentiality.
• High school diploma/GED required.

Compensation & Benefits

Hourly Range: $14 - 17

Schedule: Part-time, Potential for both AM/PM Shifts