2nd Shift Assistant Manager

Job Description

Job Description

2nd Shift Assistant Manager 

Position Overview:

The 2nd Shift Assistant Manager plays a key role in supporting the daily operations of the convenience store during the evening or late-night hours. They are responsible for ensuring smooth store operations, supervising staff, and maintaining excellent customer service. This position involves leading the team, assisting with inventory management, cash handling, and resolving customer issues.

Key Responsibilities:

• Supervision & Leadership:

  • Oversee 2nd shift team members to ensure efficient and friendly service.
  • Provide training, guidance, and support to employees.
  • Assist the Store Manager in staff scheduling and performance evaluations.

• Customer Service:

  • Ensure a high level of customer satisfaction by resolving any issues promptly and professionally.
  • Lead by example in providing excellent customer service and creating a welcoming store environment.

• Operational Management:

  • Monitor store operations, including opening and closing procedures, during the 2nd shift.
  • Ensure all safety, sanitation, and security standards are maintained.
  • Handle cash, deposits, and ensure proper use of the POS system.

• Inventory & Stock Management:

  • Assist with inventory control, stocking shelves, and placing orders as needed.
  • Monitor product levels and handle restocking to avoid shortages.

• Compliance & Store Standards:

  • Ensure compliance with company policies, procedures, and relevant regulations.
  • Maintain cleanliness and organization of the store, ensuring all merchandising displays are up to standard.

• Problem Solving & Decision Making:

  • Address any operational or staffing issues that arise during the shift.
  • Make informed decisions to support the store's operations and escalate issues to the Store Manager when necessary.

Qualifications:

• High school diploma or equivalent required; associate’s degree preferred.
• 1-3 years of experience in retail, food service, or a similar customer service environment.
• Previous supervisory experience is preferred.
• Strong leadership and communication skills.
• Ability to work independently, manage priorities, and make decisions.
• Proficiency in basic computer and POS systems.
• Ability to work 2nd shift hours, including weekends and holidays.

Physical Requirements:

• Ability to stand for long periods and lift up to 50 pounds.
• Ability to work in varying temperature conditions, including coolers and freezers.

Schedule:

• Full-time, 2nd shift (typically 2 PM – 10 PM or 2:30 PM – 10:30 PM, depending on store hours).

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