E-Commerce Associate Team Leader (In-Store Shopper Assistant Department Manager)

Associate Team Leader (ATL) For E-Commerce

The Associate Team Leader (ATL) for E-Commerce supports the grocery delivery and pick-up experience for our customers. This role requires a talented, resilient leader with accountability across five critical areas: safety, quality, customer service, productivity, and team member engagement. ATLs will ensure Team Members are on-boarded and well trained, provide timely coaching for Team Members, maintain a safe work environment through proactive hazard identification, support productivity by reviewing forecasts and optimizing shift operations to meet customer order times, and lead process improvements by identifying bottlenecks and implementing solutions. ATLs will partner cross-functionally to maintain seamless workflows and embrace agility by testing new approaches, special projects and fostering an energized team culture.

Responsibilities include:

• Ensuring Team Members are onboarded and well trained on shopping standard operating procedures, staging procedures, quality standards, and safety protocols
• Providing timely coaching and performance feedback through regular one-on-one conversations to drive skill development, accountability, and engagement
• Partnering with Team Leader to identify high-potential Team Members and create development plans
• Leading and participating in team huddles and meetings to communicate priorities, celebrate wins, and address operational challenges
• Maintaining a safe work environment through proactive hazard identification, resolution, and documentation
• Ensuring Team Members follow safety and food safety protocols through observation and direct coaching
• Investigating incidents and near-misses, completing required reports and implementing preventive actions
• Partnering with store leadership to drive safety culture and compliance with regulatory requirements
• Owning order accuracy and quality by conducting audits, analyzing trends and customer feedback, implementing solutions and coaching as needed
• Monitoring customer order times and proactively resolving delays, escalated concerns, or experience issues
• Partnering with other departments to improve customer experience
• Ensuring proper handling of product substitutions, out-of-stocks, and special customer requests
• Optimizing shift operations by reviewing forecasts, creating deployment plans, leading daily task delegation, and adjusting staffing in real-time to balance workload and maximize efficiency
• Identifying operational bottlenecks and leading process improvement initiatives by testing new approaches, analyzing results, and implementing solutions to support optimal productivity
• Ensuring proper tools, equipment, and supplies are available and functioning to support operations
• Communicating effectively with Team Members, leadership, cross-functional partners, customers, and third-party vendors
• Demonstrating proficiency in all E-Commerce duties and serving as subject matter expert for the team
• Supporting company program and initiatives, inclusive of varied checkout options, store formats and all product assortment, tools, and technology
• Maintaining operational standards including but not limited to safety and store security protocols
• Ensuring adherence to all company policies, procedures, and regulatory requirements
• Performing other duties as assigned by store or company leadership

The wage range for this position is $20.05-$35.00 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits offers a wide range of benefits for Full and Part-Time Team Members, including eligibility for a store discount, paid time off, financial wellness, health & wellness support programs, and access to other Team Member perks. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person's date of hire and may vary based on work location, length of service, and job type (such as regular or seasonal).