Sr Specialist, Inflight Operations Support

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

You will play a key role in supporting flight attendants across the American Airlines system while leading high‑impact initiatives that strengthen operational excellence and cross‑departmental collaboration. In this role, you’ll help enhance the inflight experience, guide the team through a fast‑paced 24/7/365 operation, and maintain a robust internal training program that sets new team members up for success. Every day brings meaningful opportunities to influence operational performance and contribute to the success of the broader Inflight organization.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Provide daily support to the systemwide flight attendant workforce, ensuring timely resolution of operational needs.

• Lead operational initiatives and projects in partnership with Inflight leadership, the Integrated Operations Center (IOC), and other key stakeholders.

• Guide the team through real-time operational changes, disruptions, and emerging business needs.

• Develop, implement, and continuously improve processes to enhance efficiency, accuracy, and communication within Inflight Operations.

• Coordinate cross‑departmental collaboration to ensure alignment, execution, and support of operational goals.

• Maintain and enhance the internal training program, ensuring comprehensive onboarding and continuous learning for new specialists.

• Serve as a subject matter expert and resource for operational standards, policies, and procedures.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s Degree

• 3 years of experience in inflight operations, aviation, customer service, crew scheduling, or related operational fields.

Preferred Qualifications- Education & Prior Job Experience

• Bachelor’s degree in aviation, business administration, operations management, or a related field.

• Experience supporting flight attendants or working within an airline’s inflight or operations department.

• Prior project management, training, or team‑lead experience.

• Familiarity with airline operational systems, crew management platforms, and real‑time operational recovery processes.

Skills, Licenses & Certifications

• Excellent communication and interpersonal skills.

• Ability to collaborate effectively across departments and operational functions.

• Strong attention to detail and commitment to accuracy.

• Proficiency in Microsoft Office Suite and operational software tools.

• Ability to manage multiple priorities and adapt quickly to changing operational demands.

• Project coordination or project management skills (PMP certification a plus).

• Demonstrated ability to make sound decisions in a fast‑paced, high‑pressure environment.

• Strong analytical, organizational, and problem‑solving skills.

• Ability to work a rotating schedule, including nights, weekends, and holidays, in support of 24/7/365 operations.

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.