Assistant Manager, Pre-Owned Sales

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary Rivian is seeking a dynamic, results-oriented leader for the role of Assistant Manager, RPO (Rivian Pre-Owned) Sales. This role is ideal for someone who thrives in fast-paced, ambiguous environments and is energized by the opportunity to help build and scale a growing business. The Assistant Manager, RPO (Rivian Pre-Owned) Sales will support daily inside sales operations, team performance, customer experience, and sales execution while helping drive accountability across key business metrics. This leader will play a critical role in creating a highly productive, customer-first environment where RPO Advisors are well trained, motivated, and equipped to deliver a meaningful and memorable experience. The ideal candidate brings strong sales and coaching capability, operational discipline, and a flexible, solution-oriented mindset. This role will also serve as a key partner across field, delivery, and cross-functional teams to ensure a seamless end-to-end customer journey from initial engagement through delivery. Responsibilities Support execution of sales strategies that drive revenue growth, customer conversion, retention, and market share. Help lead daily sales operations and customer inbound activity, ensuring team performance goals are achieved across daily, weekly, monthly, quarterly, and annual metrics. Establish, monitor, and report on key performance indicators (KPIs) to evaluate team productivity, customer satisfaction, and sales effectiveness, while identifying opportunities for improvement. Provide day-to-day leadership, direction, and coaching to the RPO Sales team, fostering a culture of accountability, performance, and continuous improvement. Train, onboard, and develop new RPO Advisors, ensuring they build strong product knowledge, sales capability, systems fluency, and confidence in supporting customers throughout the purchase journey. Clearly communicate goals and expectations, linking individual and team performance to customer satisfaction, revenue generation, and broader organizational objectives. Ensure a high level of customer satisfaction through timely follow-up, effective communication, strong product knowledge, and consistent sales support. Act as a point of escalation for complex customer issues, working through customer concerns with urgency, empathy, and sound judgment to drive strong outcomes and preserve the customer experience. Implement and reinforce disciplined sales cycle processes to ensure consistency, efficiency, and operational excellence across all customer interactions. Partner closely with on-site delivery teams to ensure smooth deliveries, strong customer handoffs, and alignment across the end-to-end ownership journey. Build strong cross-functional partnerships with delivery, field sales, operations, inventory, customer engagement, and other internal stakeholders to improve process flow and elevate the customer experience. Collaborate with leadership on process improvements, staffing support, business priorities, and daily operational execution. Leverage CRM tools, digital commerce platforms, and internal systems to help advisors move customers effectively through the sales funnel. Maintain a strong understanding of customer preferences, market demand, and business trends, and share insights that help inform strategy and improve performance. Continuously identify opportunities to improve operational efficiency, team effectiveness, and cost-conscious execution. Represent and reinforce Rivian’s culture and values in every aspect of team leadership, customer engagement, and business operations. Support special projects, new initiatives, events, and other assignments as needed across the Commercial organization. Qualifications 4+ years of experience in sales, customer service, retail, hospitality, call center, or related customer-facing environments. 1+ years of leadership experience with a proven ability to coach, develop, and motivate high-performing teams. Experience in inside sales, direct-to-consumer sales, automotive, retail, or contact center environments strongly preferred. Demonstrated success working in a metrics-driven environment with accountability for customer experience, sales performance, and operational results. Strong ability to train and develop new employees, reinforce standards, and drive consistent execution. Proven ability to manage customer escalations and resolve issues in a professional, customer-centric manner. Strong cross-functional collaboration skills with the ability to build relationships, influence partners, and achieve results across teams. Excellent verbal and written communication skills. Strong analytical skills and proficiency in using sales data and performance metrics to inform decisions. Experience with CRM, POS, and other sales or customer management systems. Ability to multitask, stay organized, and execute effectively in a fast-paced, high-growth environment. Entrepreneurial, resourceful, and solution-oriented mindset with the ability to adapt quickly to changing business needs. Ability to work a flexible schedule, including nights, weekends, and holidays, and travel up to 25% based on business needs. Ability to obtain and maintain local sales licenses if applicable in your state. Passion for delivering a best-in-class customer experience preferred. Strong coaching presence with a hands-on leadership style preferred. A results-driven mindset with a focus on achieving and exceeding performance goals preferred. High level of ownership, sound judgment, and comfort operating in ambiguity preferred. Commitment to collaboration, operational excellence, and continuous improvement preferred. Pay Disclosure The salary range for this role is $65,100 to $81,400 for Georgia based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The successful candidate is eligible for bonus payments based on site or regional performance per plan terms and conditions, and equity awards. We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com. This job is not expected to be closed any sooner than 8/21/26. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at View email address on click.appcast.io. Candidate Data Privacy and Technology Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. How We Use AI in Our Hiring Process: To ensure transparency, we want candidates to know that Rivian uses iCIMS Talent Cloud Artificial Intelligence (TCAI) and AI-enabled tools to assist with screening, reviewing, organizing and highlighting profiles and applications that match the key requirements for each role. AI does not make hiring decisions: Qualified candidate applications are reviewed by a member of our team, and all decisions throughout the process are made by humans. We use AI to support efficiency and consistency, not to replace human judgment. We are committed to a fair, thoughtful, and equitable experience for every candidate. Participation in AI profile matching is entirely voluntary. If you prefer that your profile not be used in this process, you can opt out at any time. Opting out means your profile will be excluded from automated matching and will not be surfaced for additional roles through this system. Your current application remains active and will not be affected in any way. Please note that we are currently not accepting applications from third party application services. #J-18808-Ljbffr Rivian