Automotive Lead Service Advisor | Up to $150k/yr & Weekends Off | Gretna

Automotive Lead Service Advisor | Up to $150k/yr & Weekends Off | GretnaChristian Brothers Automotive - GretnaCompensation from $120k - $150K annually for well qualified candidates5 Day Work Week / Closed Every Weekend10 Days Paid Vacation & 8 - 10 Paid HolidaysTeam Performance BonusesHealthcare Benefits AvailableMatching Retirement PlansPaid Family Vacation BonusWeekly LunchesPaid Training & Career AdvancementContinuous Training Available Through The CBA Flywheel Learning SystemEmployer-paid Financial Wellness Program and App, SmartDollar & EveryDollarPath to Shop Ownership Available: Future Franchise Leadership Academy (FFLA)Job DescriptionJob Title: Automotive Lead Service AdvisorLocation: 17875 Oakmont Drive, Omaha, NE, 68136Job Overview: As a Lead Service Advisor with Christian Brothers Automotive, you lead the sales team that our guests rely on when they need vehicle assistance and decide to invest in repairs. For these reasons, you play a key role in building relationships with our guests. Our Lead Service Advisor guides guests through the entire repair process, keeps them informed of their vehicle's status, and ensures their satisfaction before they leave our facility.The Lead Service Advisor is accountable for and has authority over all aspects of the daily sales operation. Responsibilities include, but are not limited to, guest experience, sales activities, team management, quality of work, guest satisfaction, revenue, profit margin, and other documented goals as assigned by the Director of Operations, Shop Operations Director and Owner.Responsibilities include, but are not limited to:Serve office and shop personnel with humility, urgency and excellenceServe our guests and community in a similar mannerLead all daily sales operationsFollow and enforce all company policies and procedures outlined in the current Employee HandbookEnsure quality of work, attitude, and performance meets or exceeds guest satisfaction goalsDevelop estimates and work ordersDirect Service Writers' development of our guest estimates and work orders and assign work orders to the techniciansEnsure selection of quality partsEnsure target margins are achievedOpen and close stores on a daily basisPerform daily, weekly, and monthly reconciliations, audits, and report analysis. Report results to Franchise Owners and/or OperatorsServe as the primary communications interface to the guests, before, during, and after servicePresent the best solution to properly repair our guest's vehicle in a way that is easy for them to understandConsistently and effectively sell our services without ever jeopardizing honesty and integrityAct professionally to represent the quality organization you work for, always projecting honesty and integrityPerform other duties as may be assignedQualificationsQualifications:Strong sales acumenUnderstand service to others, both professionally and personally5 years work experience in Automotive Guest Service & Service SalesSupervisory or Management experience in the Automotive IndustryProficiency in Windows based computer software and automotive store applicationsExperience in TekMetric software application preferred, but not requiredGraduation from an industry recognized service training program preferred but not requiredASE Service Consultant certification or equivalent experienceCurrent driver's licensesDriving record acceptable to our current insurance carrierAbility to pass a drug screeningPhysical Requirements:Being on your feet for the majority of the workday (standing, walking, etc.)Occasionally lifting and carrying objects over 50 lbs.Driving manual transmission vehiclesKeeping a brisk work pace in a high-volume environmentUsing a keyboard and mouse several times dailyUsing a standard handset phone several times dailyAdditional InformationChristian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity, and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacturer-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.