Shift Manager

Krystal Restaurants

Our Shift Leaders balance being a great leader with delivering WOW service to our guests. Krystal Shift Leaders understand the importance of providing great energy for restaurant teams and being fresh, friendly and fast for our guest, while focusing on restaurant operations.

Benefits/Perks:

Flexible schedules
Competitive pay
FREE Meal on days you are working

Responsibilities:

Develop People

Lives People First promise to welcome, include, grow and celebrate each team member and consistently exhibits PRIDE values (People First, Respect everyone, Impress customers, Deliver Results and Exemplify Integrity)
Communicates effectively and engages the team in regular huddles
Empowers the team through Yes I Can
Creates a great energy in the restaurant and sets the team up for success
Coaches and motivates the crew
Recognizes the team with U-Rock and Fresh, Friendly and Fast recognition tools
Demonstrates commitment to goals and inspires others to deliver excellent performance

Create Great Guest Experiences

Creates a fresh, friendly and fast service experience so good that guests can't wait to come back to Krystal
Serves as a role model to create memorable guest experiences
Coaches WOW service and creates a welcoming work environment
Gets the team excited in the shift huddles
Fixes bottlenecks and monitors Speed of Service
Makes sure the restaurant is welcoming and clean
Spends time with the guest in the lobby through table touches
Leads shift by delegating duties and following up with crew members
Takes actions to solve and celebrates guest feedback

Operations Routines

Helps maintains the balance between providing a high quality employee and guest experience, and achieving financial goals
Helps the General Manager execute Krystal 9 operating systems
Uses shift tools and routines to ensure Quality, Service and Cleanliness standards are met
Ensures accuracy of inventory, waste tracking and HACCP logs

Required Knowledge, Skills and Abilities

Excellent people leadership and guest service skills required
Ability to work in a fast paced environment
Ability to communicate effectively with guests, team members and Above Restaurant Leaders
Ability to resolves issues in compliance with Krystal standards
Must be at least 18 years old
Available to work all shifts, weekends and holidays

Education and Experience

Restaurant experience is required

Physical Demands

Must be able to lift up to 70 pounds of force frequently to move objects
Ability to carry products/boxes and miscellaneous items weighing no more than 70 pounds
Consistently handles product preparation
Ability to kneel and follow proper lifting procedures
Consistently lifts for product preparation, stocking and inventory

Benefits

Flexible schedule
Employee discount
Other

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Vacancy posted 2 days ago

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