Events Solutions Consultant

POSITION SUMMARY The Events Solutions Consultant (ESC) reports to a Manager Solutions Consultants and is an in‑store sales professional in a Hospitality & Conventions (HC) location. This HC customer‑focused position is responsible for achieving and striving to exceed defined sales targets. The ESC creates, cultivates and maintains outstanding relationships with hotel and convention center venue staff, especially within the sales and event services departments. The role involves extensive interaction with customers, hotel/convention center contacts and print decision makers on local sales calls, over the phone, via email and face‑to‑face. The ESC works with minimal supervision and interacts daily with customers, store managers, store team members, vendors and personnel of the host facility to accomplish established business objectives. GENERAL DUTIES AND RESPONSIBILITIES Represent FedEx Office (FXO) as the on‑site sales and support expert for event managers and other key event participants throughout all phases of events. Demonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to customers and host properties; selling efforts should reflect excellent professionalism, thoughtful research, consistent follow‑through and persistence. Represent FXO by attending key department meetings, site visits, planning meetings and pre‑convention meetings in the host facility, which may include making presentations on FXO’s product and service offerings to decision makers. Act as FXO’s primary relationship owner for the Sales and Event Services teams within the host venue, holding product/service overview presentations with these and other departments/leaders within the venue to ensure each department understands FXO’s products/services and venue employees act as enthusiastic advocates for FXO. Ensure customer and host property satisfaction throughout the entire sales process (pre‑event and post‑event activities) as defined by the program. Drive revenue at assigned HCO stores by making sales calls on nearby hotels and convention facilities to identify and secure new revenue opportunities, delivering capability presentations in host locations, pre‑event selling, on‑demand support, post‑event follow‑up and sharing information with other ESCs. Share leads for upcoming conventions/events in other venues across the FXO network. Take complex job orders and provide quotes to meeting and event planners or show managers; follow up on bids. Monitor the quality and timeliness of all convention/event‑related work ordered and produced to ensure customer satisfaction. Initiate timely contact with future groups via email and phone calls at the time of booking confirmation. Review strategies, activities and performance against goals weekly with the supervisor; attend sales calls and host property meetings with manager. Implement established marketing plans and sales strategies as assigned. Maintain accurate customer relationship management (CRM) system data, including daily activities and account updates. Meet or exceed activity standards as established, supporting multiple HCO locations. Follow standard operating procedures as well as legal, HR, safety and security policies and procedures. Maximize the FedEx value delivered to each and every customer by working cross‑functionally within FXO, Services and other FedEx Operating companies. Perform all other duties as needed or required. MINIMUM QUALIFICATIONS AND REQUIREMENTS High School Diploma or equivalent education. 2+ years sales and/or customer service experience. Strong working knowledge of Microsoft Office Word, Excel and PowerPoint. Demonstrated effective written and verbal communication skills, including experience presenting to customer groups. Prior experience in the hospitality industry (preferred). Professional appearance and presentation. Demonstrated presentation skills to external customers. Strong organization and planning skills. Proven ability to excel in a customer‑focused and results‑driven environment. ESSENTIAL FUNCTIONS Ability to travel as required to meet with customers, vendors, team members and other business necessities. Maintain attention and concentration for extended periods of time. Read and interpret documents and instructions from customers, vendors and team members. Communicate effectively with customers, vendors and team members. Perform work activities requiring cooperation and instruction. Function in a fast‑paced environment under substantial pressure. Work within the appropriate level of independence. Report regularly to work and maintain established business hours. PREFERRED QUALIFICATIONS Sales professional with experience in customer/client development, consultation and retention. Experience in hotel events and branding. Strong working knowledge of Salesforce and Office 365. Ability to work independently while forging strong relations with internal partners. PAY TRANSPARENCY Pay: Las Vegas Pay Range $22.25/hr – $31.15/hr. The compensation listed reflects the pay range reasonably expected for this posted position at the posted location. EQUAL OPPORTUNITY EMPLOYER Federal Express Corporation is an Equal Opportunity Employer, including Veterans and individuals with disabilities. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations should contact View email address on click.appcast.io. APPLICANTS’ RIGHTS UNDER FEDERAL EMPLOYMENT LAWS Know Your Rights. Pay Transparency. Family and Medical Leave Act (FMLA). Employee Polygraph Protection Act. E‑VERIFY PROGRAM PARTICIPANT Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E‑Verify program (for U.S. applicants and employees only). Information includes: Right to Work Notice in English and Spanish; E‑Verify Notice bilingual. #J-18808-Ljbffr FedEx