Order Fulfillment Specialist - Northern California (12pm to 8:30 pm)

Job Description

Job Description

At Kiva Sales & Service (KSS), we’re proud to be at the forefront of California's cannabis distribution industry. As the exclusive distributor for Kiva Confections and a carefully curated portfolio of premium cannabis brands, we ensure that dispensaries across the state have seamless access to the products their customers love. Founded on the principles of quality, reliability, and innovation, we provide unparalleled service through next-day deliveries, expert account management, merchandising support, and a robust logistics network. Every day, our team strives to elevate industry standards while empowering dispensaries to thrive in an ever-evolving market. Joining KSS means becoming part of a company that’s passionate about delivering excellence and driving sustainable growth in the cannabis space.

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Job Summary

Kiva Sales and Service (KSS) is the distribution arm of the Kiva Confections brand.  KSS provides sales and service support for not only the Kiva Confections brand but other high-quality cannabis brands in the California market as well. We pride ourselves on providing the highest quality customer service to our retail customers in an environment that is fast-paced and rapidly growing.   As an Order Fulfillment Specialist, you will be responsible for pulling inventory to fulfill account orders.

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This job is for you, if...

• Your friends call you trustworthy, loyal, and dependable
• You are detailed-oriented and have quick, accurate math skills to account for inventory.
• You love organization and enjoy problem-solving to create and maintain an organized work environment.
• You adapt quickly to ever-changing priorities and can multitask with ease.
• You love communicating with others and cross-functional collaboration.

As a Kiva Order Fulfillment Specialist, you will...

• Conduct cycle counts & inventory processes in Encompass to ensure accuracy
• Prepares finished goods for shipment to accounts by pulling, packing, and palletizing
• Receive and log incoming items
• Unload delivery trucks and make sure that each inbound delivery matches the purchase order
• Maintain a clean and organized warehouse
• Maintain and operate a pallet jack and forklift
• Help coordinate and track the movement of goods through METRC

What we're looking for...

• High school diploma or equivalent experience is required
• Previous order fulfillment experience is highly preferred
• Strong verbal and written communication skills are required
• Ability to read and comprehend basic instructions and safety rules, such as operation and maintenance instructions
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.  
• Ability to apply concepts such as fractions, percentages, ratios, and proportions
• Forklift Operator Certification preferred, but not required (Must meet Kiva's Motor Vehicle requirements in order to use forklift)

Work Environment

• This position is in a busy warehouse subject to frequent interruptions and loud noises
• Business work hours vary but are usually Monday-Friday between the hours of Noon to 8:30pm
• Some extended and weekend hours may be required.

Physical Requirements

• Must be able to lift, carry, push, or pull up to 50 pounds regularly.
• Ability to stand and walk for extended periods.
• Must be able to climb, balance, stoop, kneel, and crouch as needed.
• Comfortable working in environments with variable temperatures and noise levels.
• May be asked operate standard warehouse equipment safely (e.g., pallet jack, forklift)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability, medical condition, genetic information, marital status, veteran status, or any other characteristic protected by federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and for applicants with disabilities in our application and hiring process.

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If you are a California resident we are required to disclose that we collect personal information about you in connection with your application for employment.

Categories of Personal Information Collected:

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Professional and employment-related information (e.g., resume, work history, references)

Education information

Background check information (where permitted by law)

Sensitive Personal Information (e.g., Social Security number, driver’s license or government ID number, if required for background checks or legal compliance)

Purposes for Collection:

We collect this information to evaluate your candidacy, communicate with you, conduct background checks (where permitted), comply with legal obligations, and maintain employment records.

We do not sell or share applicant personal information for cross-context behavioral advertising.

We retain your information for as long as reasonably necessary to evaluate your application, comply with legal obligations, and protect our rights.

For more information about how we collect, use, disclose, and retain personal information (and to learn about your California privacy rights) please review our full California Job Applicant Privacy Notice here: -to-applicants

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.