Network Engineer (Information Technology)

Real service. com, we value every individual team member and cultivate a community where people come first. Led by our core values of G enerosity, R espect, I nnovation, T eamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers. We are looking for a Network Engineer to join our IT Infrastructure & Network Engineering Team. This individual will report into our Senior Manager of IT Infrastructure & Network Engineering and is responsible for the design, implementation, security, and ongoing support of the company’s network infrastructure. This role partners closely with other IT team members to ensure reliable, scalable, and secure connectivity across corporate offices, fulfillment centers, and cloud environments. In a growing, mid-sized business environment, the Network Engineer will take a hands-on approach, contributing across networking, security, voice, and infrastructure operations while serving as an escalation point for complex technical issues. If you’re passionate about solving technical challenges, delivering exceptional service, and collaborating across teams while taking ownership of your work, we’d love to hear from you! This is a remote position open to individuals who live in, or are open to relocating to, the following states: While this role is fully remote, there is a strong preference for the selected individual to live within reasonable proximity to our headquarters in Melville, NY , or one of our fulfillment centers in Atlanta, GA ; Occasional on-site presence may be needed for team collaboration, equipment staging, or to support critical operational needs. This position also requires up to 10% travel annually to our headquarters and fulfillment center locations for internal meetings, in-person projects, and other business needs. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open. Role Type: Full-Time, Exempt Location: Remote Schedule: Monday through Friday, 8:00 a.m. Our starting pay practice is the minimum to middle portion of the range, depending on experience, qualifications, and internal equity, consistent with applicable law and it is rare for a new hire to start above the midpoint. Analyze, configure, and maintain core network infrastructure including routers, switches, firewalls, and wireless systems Participate in capacity planning, traffic analysis, and performance tuning, making recommendations for upgrades and improvements Plan, implement, and document network changes, upgrades, and maintenance activities while minimizing business impact Monitor network health using management and monitoring tools, proactively identifying and resolving issues Provide escalation-level troubleshooting for network and related infrastructure issues, restoring services quickly and accurately Configure and maintain firewalls, VPNs (site-to-site and user-based), Zero Trust solutions, and security appliances Enforce network security policies, monitor access, and support secure connectivity to businesscritical systems Collaborate with IT and security teams on incident response and vulnerability mitigation Design, deploy, and support Voice, VoIP, and video conferencing solutions Assist with phone system deployments, configuration, and ongoing support Support collaboration platforms such as Microsoft Teams and Slack from a network and connectivity perspective Assist in the design and support of virtual server environments, including IP addressing, DNS, DHCP, VLANs, QoS, and network segmentation Work closely with development, cloud, and system support teams to ensure smooth operation of servers, applications, and endpoints Leverage scripting , automation and AI-driven tools to improve network operations and reduce manual tasks Develop and maintain network diagrams, documentation, standards, and support procedures Maintain inventory of network equipment, licenses, subscriptions, and maintenance contracts Engage with third-party vendors, carriers, and service providers and assist with managing those vendor relationships Assist with maintaining and supporting telecom rooms, server racks, UPS systems, and fiber/copper cabling infrastructure across all locations Bachelors degree in Computer Science, Information Technology, or a related field

• 3+ years of experience with designing, implementing, and supporting corporate network environments
• Strong understanding of networking fundamentals: Hands-on experience with routing, switching, and wireless technologies, preferably Cisco and/or HPE Aruba
• Experience with next-generation firewalls, remote access/VPN technologies, and network security best practices
• Experience using network monitoring and management tools
• Ability to work independently with minimal supervision while also functioning effectively as part of a collaborative team
• Customer-focused attitude with a passion for helping others
• Experience supporting e-commerce environments or high-availability networks

Familiarity with cloud networking, particularly Google Cloud Platform (GCP) Experience with Microsoft 365 networking and integrations Knowledge of endpoint security solutions, including antivirus and EDR platforms like CrowdStrike Experience with AI-driven network management, automation, and monitoring tools Familiarity with Ethernet and fiber cabling standards and best practices Relevant certifications (Cisco, Fortinet, HPE Aruba, Microsoft, or similar) We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. Comprehensive and affordable medical, dental, vision, and voluntary life insurance options

• Paid vacation, sick time, and holidays
• Company-paid basic life insurance and long-term disability
• Discounted auto, home, and pet insurance programs
• Flexible Spending Account (FSA)
• Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
• Company-provided equipment and one-time $250 work from home stipend
• $We promote work-life balance –We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives and ask about our Flex-Time Policy!

In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, diversity and inclusion initiatives, internal mobility options, and professional development budget. Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations. S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas. To ensure fairness, all application materials, assessments, and interview responses must reflect your own original work. The use of AI tools, plagiarism, or any uncredited assistance is not permitted at any stage of the hiring process and may result in disqualification.