Delivery & Customer Experience Specialist

Delivery & Customer Experience Specialist

The Delivery & Customer Experience Specialist is responsible for safely delivering and setting up furniture while providing an exceptional white-glove customer experience. This role serves as the final in-home touchpoint, directly influencing customer satisfaction, brand perception, and long-term loyalty. In addition to delivery duties, the position supports showroom operations, warehouse functions, and customer account activities to ensure a seamless, customer-centric experience across all interactions.

Deliver, assemble, and set up furniture in customers' homes with a high level of care and professionalism

Safely load, secure, transport, and maneuver merchandise while protecting customer homes and property

Verify delivery accuracy, obtain customer signatures, and confirm satisfaction with delivered products

Document and report damaged or missing items and escalate customer concerns as needed

Provide exceptional customer service and represent the brand professionally in all interactions

Support showroom operations by merchandising, moving, and maintaining clean, organized, and visually appealing displays

Assist with inventory movement between warehouse and showroom and help maintain accurate product placement

Support warehouse activities including receiving, staging, and organizing merchandise

Assist with customer account follow-ups, collection efforts, and authorized repossessions in compliance with company policies

Operate delivery vehicles safely, perform routine inspections, and report maintenance needs

Assess and document service issues, capturing detailed information and communicating findings to management

Perform other duties as assigned

Strong customer service and communication skills

Ability to deliver a high-quality, white-glove customer experience

Basic mechanical aptitude for furniture assembly

Attention to detail and accuracy in documentation

Problem-solving skills with sound judgment and escalation awareness

Ability to work independently and as part of a team

Strong organizational and time management skills

Professionalism and ability to represent the brand positively

High school diploma or equivalent preferred; equivalent combination of education and experience will be considered

Valid driver's license with an acceptable driving record

Ability to safely operate delivery vehicles

Ability to lift and carry 10100+ pounds regularly

Physical ability to bend, lift, push, and pull frequently

Ability to work indoors and outdoors in varying conditions

Ability to navigate routes using maps or GPS

Availability for full-time work, including weekends as needed

Bilingual (English-Spanish) ability may be a plus based on specific store staffing needs

At Kimbrell's Furniture, our founder's vision continues to guide everything we do: "Our passion is to improve the happiness and well-being of others through home furnishings." This purpose shapes how we serve our customers, support our communities, and collaborate as a team every day. No matter your role, you are part of something bigger. Together, we create spaces that bring comfort, joy, and connection into people's homes while building a supportive, values-driven workplace where individuals can grow, contribute, and thrive. If you're looking for more than just a jobif you're looking to make an impactwe invite you to be part of the Kimbrell's team. Kimbrell's Furniture is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws.