Client Services Consultant - Events

Job Description

Job Description

Overview

CORT Events is seeking Client Services Consultants to join our team in Las Vegas, NV!

The Client Services Consultant serves as the primary liaison between existing customers, Sales, and Operations, delivering high-touch support throughout the sales and service process. This role manages sales-related inquiries, prepares quotes, coordinates logistics, and ensures seamless service delivery. By proactively engaging clients, providing product recommendations, upselling, and supporting sales initiatives, the Client Services Consultant enhances client satisfaction and drives business growth. The position also delegates and supports administrative tasks, ensures timely follow-up and issue resolution, and maintains alignment with client expectations.

This is an onsite position performed from the CORT Events Corporate office in Las Vegas.

Pay: $23 / hour.

Work Schedule: Monday through Friday, 7am–4pm.

Responsibilities

• Deliver exceptional client experiences by actively listening to customer needs, learning their requirements, and providing valuable solutions that align with CORT’s mission to be an indispensable resource.
• Participate in virtual meetings and planning sessions with existing customers, Operations and sales representatives.
• Manage client support activities throughout the sales process, including timely communication, follow-ups, service coordination, quote preparation, product recommendations, and upselling of additional items such as drape, personalization, and accessories.
• Coordinate opportunity logistics by attending virtual meetings with Account Executives, Strategic Business Development Executives, Strategic Account Managers, and district teams for VIP events and complex deliveries; upload diagrams and floorplans to TSE; and collaborate with Sales and Operations to develop creative solutions for client needs.
• Maintain accurate and up-to-date records in Salesforce, investigate and vet leads and opportunities to ensure proper assignment, and partner with finance to collect past due balances and process refunds or adjustments.
• Oversee and delegate administrative tasks such as data entry, stock checks, scheduling, payment verification, and order processing to Customer Service Administrators as appropriate.
• Other duties as assigned.

Qualifications

• High school diploma or GED equivalent required.
• 2+ years of experience in sales environment, customer service, or administration required.
• Previous experience regularly corresponding via email and using calendar functions in Microsoft Outlook or similar platform required.
• Previous experience with a CRM such as Salesforce preferred.
• Previous experience in the tradeshow or events industry preferred.
• Ability to learn new technology and systems quickly; strong organizational skills; ability to work under pressure.