Customer Service Agent
$55k - $60kMichael Popwell State Farm
Job Description
Job Description
Our dynamic team seeks an enthusiastic individual to provide exceptional customer service to our insurance company clients and policyholders. You’ll be responsible for creating insurance policies, advising potential clients on coverage, and converting quotes into new policies. You'll also help resolve billing issues, change policies, and make policy recommendations. If you have previous insurance experience in a customer service role and have a friendly, client-first attitude, please apply today! Compensation:
$55,000 - $60,000 yearly
Responsibilities:- Manage inbound calls related to insurance policy concerns, customer complaints, and general queries
- Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
- Remain up to date on new marketing initiatives to accurately address insurance-related questions using all available tools
- Make accurate modifications to consumer policies depending on the information supplied
- Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
- High school diploma or GED equivalent needed
- Basic knowledge of insurance policy procedures and schedules is preferred
- Display strong communication skills, active listening skills, and personal skills
- Possesses basic knowledge of Microsoft Word, Excel, PowerPoint, and customer database systems
- You must have previous customer service experience for this position
We are one of the top-producing State Farm Agencies in the state with big dreams and aspirations. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and has fun while we are doing it! If you are self-motivated, possess an enterprising spirit, and have a desire to win and achieve results, please consider joining our team.
About Our Agency:
- Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
- Our office is located in Suwanee.
- We have over 25 years of combined insurance experience in our office.
- Additional languages spoken: Spanish.
If you want a career, not a job, then we encourage you to apply.
Vacancy posted 4 days ago
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