Desktop Support Specialist

Job DescriptionJob DescriptionOur client, a (Biotech Company), is looking to hire a (Desktop Support Specialist) in (Bothell, WA). Pay Rate Range:$48.00 - 54.05 /hr on W2, depending on experience This role is primarily on-site in Bothell, WA, three days per week, with one day per week spent in Seattle, WA. The candidate will also provide remote support to the South San Francisco location (likely remote work from home on Friday's). 8am-5pm workdays; likely no weekend or after hours support needed. Responsibilities:Provide Level 1 & 2 support for Service Desk tickets and escalations via Slack, email, or in-personAccurately document and prioritize requests using the ticketing system to meet SLAs and deadlinesTroubleshoot and diagnose a variety of technical issues using effective questioning and problem-solving skillsConfigure, deploy, and maintain computer hardware, software, and peripheral devicesSupport both Mac and Windows systems across office and lab environmentsAssist with new hire onboarding and system access setupManage system imaging, patching, and device lifecycle activitiesParticipate in IT projects while ensuring compliance with security protocols and SOPsSupport identity access management processesProvide technical support across both Lyell locations, collaborating with onsite and remote team members as needed Requirements: 5+ years of experience in a Service Desk or Desktop Support roleStrong communication, interpersonal, and customer service skillsProficient in supporting and administering Microsoft 365, SharePoint, and Exchange OnlineExperience with both PC and Mac hardware/softwareAbility to lift up to 50 lbs and support occasional evening or weekend workRelevant certifications (e.g., CompTIA, Microsoft, Apple) are a plus #RTA #LI-SD3 #RTAProfessionalZip \nCompany DescriptionRussell Tobin is a leading professional recruitment and staffing advisory organization.We are comprised of specialized practices focusing on a variety of skill sets and industries. With deep industry expertise, our subject matter experts provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.We are the staffing arm of the Pride Global network, an integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.Company DescriptionRussell Tobin is a leading professional recruitment and staffing advisory organization.\r\n\r\nWe are comprised of specialized practices focusing on a variety of skill sets and industries. With deep industry expertise, our subject matter experts provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.\r\n\r\nWe are the staffing arm of the Pride Global network, an integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.