General Manager

Job Description

Job Description

Ready to lead a vibrant, resort-style community where your leadership makes a difference?

Corte Bella Country Club is seeking an experienced, energetic General Manager to lead our premier active adult community in Sun City West. You’ll ensure smooth operations, maintain exceptional standards, inspire the onsite team, and uphold the community’s governing documents. Nestled in the beautiful Sonoran Desert, Corte Bella features 1,650 homes and outstanding amenities, including a pool, fitness center, social hall, day spa, restaurant, and 18-hole championship golf course.

If you’re ready to lead with purpose, inspire a team, and make a lasting impact in a vibrant community, we’d love to hear from you. 

Position Summary:

Primarily responsible for providing community management and effective customer service to designated communities/homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&Rs) and management contracts.  

Position Responsibilities:

• In conjunction with the Board of Directors, manage the business of the association to maintain property values, foster positive owner/resident relations and quality of life for all Association members.
• Utilizing exceptional leadership and interpersonal skills to develop a strong working relationship with community board members, committee members and owners.
• Recommends and implements procedures that ensure compliance with federal, state and local laws regarding community association management and ensures compliance with state disclosure requirements.
• Performs community tours as required in conjunction with the community governing documents and AAM’s management contract, tracks community non-compliance issues, sends appropriate notices and follows established fine and collection policies established by the Board.
• Manages architectural control process ensuring compliance with established Design Guidelines and policies for Design Review, responsible for all communication with owners regarding compliance matters.
• Plans, organizes, and assists the Board in conducting Board and annual membership meetings, prepare and provide board packages and provide required notification of meetings.
• Reviews monthly financials and submits A/P to the management company.
• Establishes, drafts, executes, and supervises community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices.
• Secures competitive contract bids, presents comparative bid reviews, supervises, and ensures compliance of all executed contract terms and conditions and oversees community and contractor liability insurance requirements.
• Interview, hire and train employees, as needed. Coach AAM employees regarding job performance and expectations; terminate employment relationships when required.
• Supervises on-site association staff, chairs staff meetings, communicates and coordinates management activities.
• Reviews incident reports, responds, and implements timely solutions accordingly.
• Oversee event operations, including vendor coordination, logistics, ticket sales, and scheduling for the Social Hall, clubs, groups, meetings, and special events.
• Directs event marketing and communications direct by managing the HOA Coordinator, reviewing promotional materials, and determining distribution schedules in collaboration with the Activities Coordinator.
• Performs other related duties as directed.

Knowledge, Skills, and Abilities:

• Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
• Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• High attention to detail.
• Facilities management skills and experience.
• Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet, and e-mail systems.
• Ability to interact and work positively and effectively with staff and residents at all levels.
• Ability to work collaboratively and cooperatively within the department as well as with other departments. 

Physical Demands & Work Environment:

• Sitting at a workstation utilizing a computer and other office equipment.
• Walking and/or driving throughout community as needed for inspecting common areas per management contract as well as other HOA related matters.
• Capable of working evenings and weekends as necessary.
• Sitting and standing for moderate periods of time.