Automotive Service Manager
Dann's Discount Auto Sales
Job Description
Job Description
Service Manager
Company: Dann’s Discount Auto Sales & Service
Location: Visalia, CA
Employment Type: Full-Time
Compensation: $84000 – $150,000 / year
Job Summary
Dann’s Discount Auto Sales is seeking a results-driven Service Manager to oversee our shop operations. The ideal candidate will focus on maximizing technician proficiency, streamlining our internal reconditioning process, and driving service sales through strategic product offerings. You will be responsible for ensuring that our pre-owned inventory is retail-ready quickly and cost-effectively while maintaining high customer satisfaction ratings.
Core Responsibilities
Operational Efficiency: Manage shop workflow and technician dispatching to improve proficiency (hours billed vs. hours worked).
Reconditioning Management: Lead the internal safety inspection and reconditioning process using Rapid Recon software to reduce "days-to-line."
Sales Leadership: Drive revenue by training staff on the benefits of BG and Valvoline products and maximizing upsell opportunities on every repair order.
Warranty Administration: Oversee extended warranty claims (65% attachment rate on sales) and maintain strong relationships with third-party adjusters.
Customer Relations: Serve as the primary point of contact for service customers, expertly navigating the unique expectations of used car buyers and resolving billing/repair concerns.
Team Development: Recruit, train, and hold service writers and technicians accountable for performance and organization.
Required Skills & Experience
Experience: Minimum 3–5 years of Automotive Service Management experience (Independent or Dealership).
Technical Knowledge: Deep understanding of mechanical repairs, labor times, and shop logistics.
Software Proficiency: Experience with reconditioning software (Rapid Recon preferred) and standard DMS systems.
Soft Skills: Strong leadership, conflict resolution, and the ability to explain technical repairs to non-technical customers.
Sales Ability: Proven track record of increasing Effective Labor Rate (ELR) and Gross Profit per RO.
Benefits
Medical Insurance
401K with company match
Disability Insurance
Paid Vacation (up to 2 weeks)
Professional, fast-paced work environment
Dann’s Discount Auto Sales is a trusted local dealership focused on providing reliable pre-owned vehicles at affordable prices. We believe in treating customers like family and making car buying simple, honest, and stress-free. Join our close-knit team and grow with a company where hard work is valued and every role makes a difference.
Company Description
Dann’s Discount Auto Sales is a trusted local dealership focused on providing reliable pre-owned vehicles at affordable prices. We believe in treating customers like family and making car buying simple, honest, and stress-free. Join our close-knit team and grow with a company where hard work is valued and every role makes a difference.
$90k - $110k
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