Customer Care Coordinator

Working remotely on a full-time basis, the Customer Care Coordinator will support BioMed customers through various channels, manage database maintenance, and ensure customer satisfaction by resolving issues and coordinating responses to requests. Key Responsibilities Support BioMed customers via multiple communication channels, including phone, email, and mobile app Manage database maintenance and perform operational and administrative duties with minimal supervision Resolve customer issues and coordinate with internal teams to ensure timely and effective solutions Required Qualifications High school diploma or equivalent required; Associate's or Bachelor's degree preferred Minimum one year of related customer service experience Advanced proficiency in computer skills, including Microsoft Office applications and CRM tools Experience in customer relationship management preferred