IT Service Desk Analyst
E-talentnetwork
Onsite Role From Day 1
Duration: Long Term
A few essential details to remember while looking for contractors – The IT Service desk is open Monday to Thursday, 7:30 a.m. – 8:00 p.m., Friday, 7:30 a.m. – 5:00 p.m., and Saturday 8:00 a.m. – 4:30 p.m. The technicians will be scheduled based on the call volume, vacation plans, and other MC requirements, so they must be flexible to work any shift or schedule, including weekends.
Experience / Education / Preferred Certification
Minimum of 3 years' Service Desk experience Minimum BS/AA degree in a technology-related curriculum CompTIA A+ certification (Required)
Other certifications desired Help Desk Institute (HDI) and/or ITIL foundation level
Skills:
- Knowledge of Windows 10 operating system troubleshooting and understanding of MAC operating systems
- Knowledge of Office 2019 suite and Microsoft 365
- Excellent customer service skills
- Experience with Remote desktop tools
- Experience with ITSM tools (for example CA Service Desk Manager)
- Knowledge of VPN related troubleshooting
- Familiarity with cloud-based applications and primary diagnosis and troubleshooting of internet applications
- Knowledge working on ACD phones
- Excellent communication skills
- Experience with chat support and email support in addition to phone support is a plus
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Vacancy posted 5 days ago
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