IT Service Desk Analyst

E-talentnetwork

Onsite Role From Day 1

Duration: Long Term

A few essential details to remember while looking for contractors – The IT Service desk is open Monday to Thursday, 7:30 a.m. – 8:00 p.m., Friday, 7:30 a.m. – 5:00 p.m., and Saturday 8:00 a.m. – 4:30 p.m. The technicians will be scheduled based on the call volume, vacation plans, and other MC requirements, so they must be flexible to work any shift or schedule, including weekends.

Experience / Education / Preferred Certification:

Minimum of 3 years' Service Desk experience

Minimum BS/AA degree in a technology-related curriculum

CompTIA A+ certification (Required)

Other certifications desired Help Desk Institute (HDI) and/or ITIL foundation level

Skills:

Knowledge of Windows 10 operating system troubleshooting and understanding of MAC operating systems
Knowledge of Office 2019 suite and Microsoft 365
Excellent customer service skills
Experience with Remote desktop tools
Experience with ITSM tools (for example CA Service Desk Manager)
Knowledge of VPN related troubleshooting
Familiarity with cloud-based applications and primary diagnosis and troubleshooting of internet applications
Knowledge working on ACD phones
Excellent communication skills
Experience with chat support and email support in addition to phone support is a plus

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Apply

Vacancy posted 2 days ago

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