IT Service Desk Analyst

Onsite Role From Day 1

Duration: Long Term

A few essential details to remember while looking for contractors – The IT Service desk is open Monday to Thursday, 7:30 a.m. – 8:00 p.m., Friday, 7:30 a.m. – 5:00 p.m., and Saturday 8:00 a.m. – 4:30 p.m. The technicians will be scheduled based on the call volume, vacation plans, and other MC requirements, so they must be flexible to work any shift or schedule, including weekends.

Experience / Education / Preferred Certification

Minimum of 3 years' Service Desk experience Minimum BS/AA degree in a technology-related curriculum CompTIA A+ certification (Required)

Other certifications desired Help Desk Institute (HDI) and/or ITIL foundation level

Skills:

• Knowledge of Windows 10 operating system troubleshooting and understanding of MAC operating systems
• Knowledge of Office 2019 suite and Microsoft 365
• Excellent customer service skills
• Experience with Remote desktop tools
• Experience with ITSM tools (for example CA Service Desk Manager)
• Knowledge of VPN related troubleshooting
• Familiarity with cloud-based applications and primary diagnosis and troubleshooting of internet applications
• Knowledge working on ACD phones
• Excellent communication skills
• Experience with chat support and email support in addition to phone support is a plus

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.