Junior Network Engineer

Junior Network EngineerThe IT Infrastructure and Operations department at the New York Public Library (NYPL) is responsible for the engineering, implementation, administration, and support of complex technical solutions delivering mission-critical services to NYPL staff and patrons. The team provides technical expertise for core IT products, including Networking, Telecommunications, Cloud Computing, Desktop Engineering, Cybersecurity, and business-facing applications. The Junior Network Engineer supports the implementation, operation, monitoring, and maintenance of NYPL's network infrastructure, including LAN, WAN, wireless, and Internet. Working closely with senior engineers, service providers, and internal technology teams, this role assists with troubleshooting, incident response, documentation, and infrastructure projects to ensure secure, reliable, and high-performing connectivity across all NYPL locations.Some expectations for this role are that within:1 month, this person will:Become familiar with NYPL IT practices, teams, and rolesGain a working understanding of existing network infrastructure services including network monitoring, ticketing, and change management toolsBuild relationships with Network Engineering leadership, MSP contacts, and operational partnersReview existing network diagrams, configurations, and documentation3 months, this person will:Assume day-to-day ownership of assigned network engineering servicesSupport network-related incidents and changes with increasing independenceBegin contributing to network engineering activities at a foundational levelParticipate actively in change management and operational reviews6 months and beyond, this person will:Serve as a trusted technical resource for assigned network infrastructure and servicesDemonstrate growing competency in network engineering fundamentalsContribute to network modernization initiativesSupport improved service reliability, documentation, and vendor coordinationResponsibilities:Support the implementation, operation, monitoring, and troubleshooting of NYPL's network infrastructure, including LAN, WAN, wireless, Internet, and telecommunications servicesAssist with the installation, configuration, testing, and maintenance of network hardware and connectivity servicesCollaborate with Network Engineering on network deployments, infrastructure upgrades, and technology rolloutsParticipate in change control, incident response, and maintenance activities related to network servicesAssist with vendor coordination, service reviews, and technical assessmentsMonitor network performance, availability, and capacity using network management and monitoring toolsMaintain accurate technical documentation, network diagrams, inventories, and operational runbooksParticipate in the Network Engineering on-call rotation and assist with after-hours maintenance activities and incident response as neededPerform related duties as required