Customer Account Specialist

Job Description

Job Description

We are seeking a Customer Account Specialist in Southwest Washington to support order execution and client communication for a contract position in the aerospace industry. In this role, you will serve as a key point of contact for customers while coordinating with cross-functional teams to keep orders moving efficiently from quote through delivery. The ideal candidate brings strong follow-through, sound judgment, and the ability to translate product and process information into clear updates and practical solutions for customers.

Responsibilities:

• Manage customer orders throughout the full fulfillment process, ensuring each step is completed accurately and on schedule from initial quote to final delivery communication.

• Maintain detailed order activity records by entering transactions, updates, and customer interactions into company systems while monitoring progress and open action items.

• Build productive relationships with assigned accounts by responding promptly to inquiries, resolving concerns, and providing clear status updates based on order activity.

• Partner with manufacturing, quality, purchasing, engineering, and finance teams to remove obstacles and support the timely flow of orders through the business.

• Develop a strong understanding of company products and processes in order to provide reliable guidance and set accurate expectations for customers.

• Review order patterns, customer feedback, and market signals to help identify growth opportunities and improve account support strategies.

• Analyze pending and historical demand to assist with forecasting and to support purchasing, inventory, and production planning decisions.

• Adapt to changing priorities and manage workload effectively to help ensure consistent service levels and on-time order fulfillment.

• Contribute to continuous improvement by documenting trends, sharing effective practices with colleagues, and recommending updates based on recurring customer concerns.

• Experience in customer success, account management, customer service, or order fulfillment within a fast-paced business environment.

• Strong ability to coordinate multiple orders and priorities while maintaining accuracy, responsiveness, and attention to detail.

• Comfortable working across departments to support issue resolution and keep customer commitments on track.

• Ability to analyze order activity, demand patterns, or service trends and communicate findings clearly to internal and external stakeholders.

• Proficiency with business systems or CRM/ERP platforms for order entry, tracking, and documentation, preferably SAP (not required).

• Effective written and verbal communication skills with a detail-focused, solutions-oriented approach to customer interactions.

• Strong organizational and time-management skills with the ability to adjust quickly to shifting business needs.