Customer Service Representative - State Farm Agent Team Member

Responsive Recruiter

At Cambria Smith State Farm, we are dedicated to providing exceptional service to our customers and building lasting relationships within our community. Our insurance agency is committed to helping individuals and families manage the risks of everyday life, recover from the unexpected, and realize their dreams. We are looking for a motivated and customer-oriented individual to join our team as a Customer Care Representative.

Job Summary

As a Customer Care Representative, you will be the first point of contact for our customers. You will play a crucial role in providing exceptional service, answering inquiries, and assisting clients with their insurance needs. Your positive attitude, strong communication skills, and attention to detail will contribute to the overall success of our agency.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person with professionalism and empathy.
• Assist customers in understanding their insurance policies, coverage options, and claims processes.
• Schedule appointments for clients and follow up on outstanding inquiries.
• Maintain accurate customer records and update information in our systems.
• Process policy changes, claims submissions, and billing inquiries efficiently.
• Provide support to the insurance agents in daily operations and client communications.
• Educate customers about additional products and services that meet their needs.
• Collaborate with team members to enhance overall customer experience.
• Stay informed about Cambria Smith State Farm products, services, and industry regulations.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous experience in customer service or a related field is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive approach to customer service.
• Ability to work independently and as part of a team.
• Proficient in using computers and standard office software.
• A valid state insurance license or willingness to obtain one within a specified timeframe.

What We Offer

• Competitive base + commissions and benefits package.
• Opportunities for professional development and advancement.
• A supportive and collaborative work environment.
• Paid time off and holiday pay

Compensation: $45,000.00 - $65,000.00 per year

Our team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Springville, UT and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.