Software Development and Support Engineer

Job DescriptionJob DescriptionDescription: Software Development and Support Engineer Blue Cardinal Home Services | Dallas, TX (Galleria area) | Full-Time Most software engineers never see who uses what they build. Here you will. Blue Cardinal Home Services is a fast-growing, PE-backed group of HVAC, plumbing, and electrical companies across the U.S. We’re putting AI and smart engineering into how the trades run, from the call center to the service truck. We’re hiring a hands-on, AI-fluent engineer to build, deploy, and support the tools our companies use every day. You’ll write the code, go on site with the teams, see how the business actually works, and ship things that make a difference within weeks. If you like owning a project from start to finish and seeing real results, this is the job. What You’ll DoBuild and maintain full-stack applications, backend services, APIs, integrations, and internal tools that serve multiple operating companiesDesign reliable systems that scale across businesses with different workflows and different levels of tech maturityBuild automations and data workflows that save time and help operators make better decisionsSupport our core platforms, including Five9 (call center), ServiceTitan with our custom AI add-ons, and the integrations that connect them: configuration, user admin, troubleshooting, and keeping them runningMonitor production systems, fix issues fast, and make things more reliable over timeTravel to our partner companies to work alongside operators and vendors, learn their processes, and turn real problems into working softwareOwn projects from discovery through design, development, deployment, adoption, and ongoing supportHelp set the engineering standards and practices as the team growsExplain technical decisions clearly to developers and non-technical people alikeRequirements: What You Bring2+ years of professional software engineering experienceA track record of building and maintaining production software in a backend or full-stack roleHands-on Python experienceExperience with APIs, databases, data models, and web applicationsExposure to system design, cloud infrastructure, and production deploymentsFluency with AI development tools, and real experience using them across the whole lifecycle: design, coding, testing, review, documentation, and production supportStrong problem-solving skills, including turning vague business problems into practical solutionsGood judgment on the tradeoffs between speed, maintainability, and designClear communication, strong ownership, and the ability to work independentlyGenuine curiosity about how operating businesses workBonus: experience with ServiceTitan, Five9, or field-service/home-services softwareWork Location & Travel1–2 days a week in our Dallas Galleria-area officeAbout 10–15% travel to our operating companies (offices, warehouses, shops, and job sites). Expect a bit more during onboarding while you get to know the businesses.Why Join UsBuild AI-powered tools that get used right away. No endless roadmap meetings.High ownership and visibility in a growing, well-backed companySee your work in action in the field, not just in a ticket queueMedical, dental, and vision insurance; 401(k) with company match; paid time off and sick time