Customer Experience Specialist

Customer Service Representative Did you know that Ryan Lawn & Tree is a $100M+ professional Lawn & Landscape company? We've built one of the most respected lawn and tree care companies in the Midwest and serve customers across Kansas, Missouri, Oklahoma, and Nebraska. We're on a mission to raise the bar for our entire industry attracting exceptional people, treating them right, and doing work that leaves a mark on every community we touch. We're looking for a compassionate, high-energy customer service pro who loves solving problems, making people feel heard, and being part of a team that actually cares. If that sounds like you, let's talk. What You'll Do Be the voice of Ryan. Deliver accurate, friendly, and responsive service on every inbound and outbound call leaving every customer better than you found them. Build real relationships. Establish genuine rapport with existing and potential customers that keeps them coming back. Know your stuff. Maintain a working knowledge of Ryan's products, services, and policies so you can be the go-to resource for customers and colleagues alike. Keep it accurate. Document every interaction and piece of information in our customer database with precision and care. Connect the dots. Collaborate across multiple departments and branches to make sure every customer's needs are met on time and on point. Stay sharp under pressure. Multitask, type accurately while engaging with customers, and thrive in a fast-paced environment. Adapt and grow. Embrace changes to processes and procedures and help the team move forward together. Requirements What You Bring High school diploma or equivalent required; Bachelor's degree preferred 2+ years of customer service experience, ideally in a call centric environment Friendly, resolution-focused communication style both verbal and written Strong organizational and time management skills Sharp attention to detail and a knack for solving complex problems Comfortable navigating multiple business systems simultaneously A team-first mindset with excellent collaboration skills CRM experience is a plus Openness to take on additional responsibilities as you grow All offers of employment are contingent upon successful completion of a pre-employment drug screen (including marijuana), criminal background check, MVR check, and DOT physical (where applicable) before starting employment. Candidates must meet all screening requirements as a condition of employment. Why work at Ryan? We hire great people for our employee-owned company. You will become a partner in the highest quality lawn and tree company in the Midwest. Why work at RYAN? In addition to being a non-smoking & EEOC company with advancement opportunities, other great benefits include: Competitive Pay Starting at $18 - $24/hr. based on experience Bonuses - Available for full-time, year round associates Advancement opportunities for those who excel Excellent benefits package to include: Health Insurance, Dental/Vision, 401k w/ company match, and more 17 Paid Time Off (PTO) Days, 11 Paid Holidays and 1 Personal Floating Holiday 100% Employee Stock Ownership Plan. Ready to Be Part of Something Bigger? If you're passionate about people, energized by a fast-paced environment, and want to work for a company that actually invests in you we want to hear from you.