Shift Leader

Overview PAY TRANSPARENCY: earn between $17.00 and $17.50 plus digital tips!* Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. We are where good vibes and great careers are a way of life. Potbelly has grown from a small antique store in 1977 to a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. Ready to join our growing Potbelly Nation? Position Position: Shift Leader Responsibilities Lead and behave according to Potbelly values; manage and develop associates to execute outstanding product quality and customer service, build sales, and control costs for each shift. Lead team members on shifts, including efficient assignment of tasks while providing feedback. Ensure all security procedures are followed and back-of-house procedural standards are met. Count drawers and follow proper daily cash handling procedures. Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently. Comply with health and safety standards for food, cleanliness and safety. Restock food line, chips and cooler; clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash. Operate cash register: handle, balance and follow all cash handling procedures. Effectively handle customer complaints/issues and other duties as assigned. What you bring to the table You want to delight customers with great food and good vibes; you are friendly and customer service oriented. You have strong written and verbal communication skills; you enjoy problem-solving. You enjoy higher levels of noise from music, customer and employee traffic and working in a fast-paced environment. You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish. You can handle the heat of the kitchen; knife skills are a plus. You are at least 18 years old. A minimum of 1 year supervisory experience in a restaurant or retail environment is preferred. You are able to stand/walk for 8-9 hours or as needed; able to lift up to 10 pounds frequently and up to 50 pounds occasionally. Illinois applicants: all Illinois employees are required to become food safety certified within 30 days of employment. Job Duties and Functions Lead team members on shifts, including efficient assignment of tasks while providing feedback. Ensure security procedures and health and safety standards are followed; restock and maintain back-of-house standards. Count drawers and follow cash handling procedures; prepare finished products efficiently. Maintain cleanliness: tables, counters, floors, bathrooms, kitchen and utensils; take out trash. Operate cash register and handle customer interactions effectively; resolve complaints. Other duties as assigned. Certification requirement: As a condition of this position, all Shift Leaders and Managers must be trained and pass a Food Safety Certification course. In Illinois, certification is through the Illinois Department of Public Health; in other states, through ServSafe, the National Registry of Food Safety Professionals, or Prometric. If certification is not achieved after two attempts, the individual will not be qualified to continue in a Shift Leader or Management capacity. EEO and company values Potbelly cannot guarantee tip earnings. We are an equal opportunity employer. All employment decisions are based on qualifications, merit, and business need; we will consider applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other protected characteristic. Application Application Deadline: Applications must be submitted by 11/20/2025 to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline. Position Information Company: Potbelly Corporate Position: Shift Leader Status: Part Time Shift: First (Day), Second (Afternoon), Third (Night) Req #: 10782753 Date Posted: October 09, 2025 Location: 7905 Great Plains Blvd., Chanhassen, US, MN, 55317 Job Category: Associate #J-18808-Ljbffr Potbelly