Service Manager - Service Development | The Royal Marsden NHS Foundation Trust

Service Manager - Service Development | The Royal Marsden NHS Foundation Trust Company: Company: The Royal Marsden NHS Foundation Trust This is an exceptional opportunity to join The Royal Marsden's Private Care team at a time of significant investment, innovation and growth. As Service Development Manager, you will lead a high-profile programme of service development across our Chelsea, Cavendish Square and Sutton sites, supporting the expansion of existing services and the introduction of new private care pathways. Working closely with consultants, operational leaders and corporate teams, you will build strong clinical relationships, identify growth opportunities and help shape innovative services that enhance patient experience and deliver sustainable growth. You will oversee a dedicated service development team, utilise performance and market intelligence to inform decision-making, and drive forward strategic projects that strengthen The Royal Marsden's position as the UK's leading cancer centre. This is a unique opportunity to make a tangible impact on the future of cancer care, contributing to an ambitious growth agenda that generates investment in world-class patient care, research and innovation. The Service Manager – Service Development is responsible for providing strong visual leadership to effectively manage the operational delivery & development for a set of Tumour Group Pathways and the Consultant Liaison service within the Service Development portfolio. The post holder will be responsible for the delivery of Tumour Group Pathways, ensuring the service and experience for consultants and private patients is responsive, innovative and provided to the highest possible standard to the needs those who wish to access Private Care at the Trust. The postholder will work closely with Private Care management, NHS Clinical business unit (CBU) teams and Consultants across all sites to develop their tumour group services in line with Trust & Divisional strategies. They will support the Deputy Director of Operations for Service Development as required to ensure all operational, performance and financial targets are met and support their services in moving forward agreed projects to improve service delivery. The postholder will problem solve as appropriate and develop and implement lasting solutions in conjunction with colleagues. The post holder will directly line manage the Assistant service managers in Service Development and have operational management responsibility for the following services: Consultant Liaison and Administration Genetics and Genomics The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital. At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do. At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements. Strategic Direction 2.1.To support the development of, and promote, the Trust’s mission, values aims and objectives. 2.2.In conjunction with the Deputy Director of Operations for Service Development, produce accurate, high quality business cases for service developments, utilising activity and income projections. 2.3.To ensure the establishment and maintenance of good relationships and communication throughout the Division, with the wider Trust, and externally with Patients, Insurers & Embassies, promoting a culture where staff are actively involved in decisions on how services are provided and targets delivered. 2.4.In line with the Trust & divisional strategy, to strategically develop the consultant liaison & account management function and allocated tumour group services alongside NHS CBU management teams and Consultants to ensure they are responsive, innovative and provided to the highest possible standard. Operational Performance Management 2.5.To demonstrate strong leadership within teams to ensure professional and clinical standards of excellence in providing services across the Trust 2.6.Provide management support to the clinical staff to ensure private services are managed efficiently and in line Trust targets 2.7.To specifically work with key stakeholders within the Trust to implement and deliver on approved business cases and ensure that private care standards are maintained and both patients and consultant’s expectations are met. 2.8.Work collaboratively with Consultant’s, giving guidance and support to inform them service improvements, to services with a focus on enhancing patients a high standard. 2.9.To provide excellent customer service and promote a professional and caring environment within clinical and non-clinical teams to ensure the department is in line with regulatory compliance Care Quality Commission and the Competition Markets Authority. 2.10.To liaise with consultants as required increasing business development, clinical care and service feedback. To manage the consistent delivery of customer expectations in all aspects of the patient experience, and instil a culture of first‑class customer service within all teams across the division This advert closes on Thursday 22 Oct 2026 #J-18808-Ljbffr