Client Service Representative

Client Service Representative
$19 - $21/hr. |+ overnight & weekend differentials | Boulder, CO

CASE is entering its next chapter with a change in Leadership. We're intentionally building a culture where people feel supported, respected, and empowered to grow. It's an exciting opportunity for someone who wants to help shape what comes next.

Located in Boulder, Colorado, Colorado Animal Specialty & Emergency (CASE) is a state-of-the-art, 35,000+ square-foot specialty and emergency hospital providing advanced care across multiple specialties and 24/7 emergency services. Our collaborative team includes board-certified specialists, experienced technicians, and dedicated support staff who are committed to delivering exceptional patient care while fostering a culture of teamwork, learning, and professional growth.

Compensation

• $19 - $21/hr . based on experience
• + weekend differentials offered
• + overnight differential offered

Schedule

• Full Time
  • 2pm- 12am / Flexible Schedule Options Available
  • Days: TBD
  • Weekends Required

Full-Time Benefits Include

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability Insurance
• Employee Assistance Program (EAP)
• Employee Pet Discount
• Paid Time Off (PTO) and Holidays
• Professional Development Opportunities
• Uniform Allowance

Job Description
In this role you will be the face of CASE for clients as they are checking in for appointments, waiting in the lobby and discharging, and a crucial member of our hospital team.

Responsibilities

• Provide high quality customer service that meets or exceeds the expectations of our clients
• Facilitate admission of patients
• Support the doctors and support staff as needed
• Assist with euthanasia paperwork and provide compassionate service to owners suffering from loss and grief
• Collect deposits for appointments and procedures
• Communicate patient progress/owner updates to clients in the lobby
• Answer questions clients may have while in the lobby
• Schedule future appointments/follow up as needed
• Sign in visitors and vendors
• Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion
• Assist with basic onboarding and introductory training of new team members Daily cleaning of front desk/lobby area – wipe down surfaces, sweep lobby, etc.
• Maintain coffee and supplies for client use
• Ability to work nights, weekends, holidays as needed to fit the needs of a 24/7 emergency veterinary hospital
• Uphold our Core Values in all aspects of the job: Collaboration, Integrity, Respect, and Compassion

Qualifications

• Provide high quality customer service that meets or exceeds the expectations of our clients
• Facilitate admission of patients
• Support the doctors and support staff as needed
• Assist with euthanasia paperwork and provide compassionate service to owners suffering from loss and grief
• Collect deposits for appointments and procedures
• Communicate patient progress/owner updates to clients in the lobby
• Answer questions clients may have while in the lobby
• Schedule future appointments/follow up as needed
• Sign in visitors and vendors
• Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion
• Assist with basic onboarding and introductory training of new team members Daily cleaning of front desk/lobby area – wipe down surfaces, sweep lobby, etc.
• Maintain coffee and supplies for client use
• Ability to work nights, weekends, holidays as needed to fit the needs of a 24/7 emergency veterinary hospital
• Uphold our Core Values in all aspects of the job: Collaboration, Integrity, Respect, and Compassion
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!
• Ability to work independently and with little or no supervision
• Ability to multi-task and produce quality work while making effective decisions

About CASE
Colorado Animal Specialty & Emergency (CASE) is one of the largest and most advanced specialty and emergency veterinary hospitals in the Rocky Mountain region. Our team provides comprehensive emergency and specialty care, utilizing advanced diagnostic and treatment capabilities to support pets and their families throughout Colorado. Through collaboration, innovation, and compassionate service, CASE is dedicated to preserving and enhancing the human-animal bond.

Nearby Communities
CASE attracts team members from throughout the Front Range, including:

• Boulder, CO
• Longmont, CO
• Louisville, CO
• Lafayette, CO
• Superior, CO
• Westminster, CO
• Broomfield, CO
• Arvada, CO
• Thornton, CO
• Denver, CO
• Erie, CO
• Golden, CO

About Ethos Veterinary Health
Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us
At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care.

Equal Opportunity Employer
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.