Customer Service Representative
LHH
Customer Service Specialist
LHH Recruitment Solutions is seeking a Customer Service Administrator at our manufacturing client in Newark, DE.
Position Summary
The Customer Service Administrator has a critical role within Process Instruments manufacturing team. This role is responsible for processing incoming orders, entering the demand into the ERP system, and providing communications to customers. This is a high-volume role that requires significant multitasking and self-prioritization to ensure smooth and efficient delivery of orders to our customers. Monthly revenue targets drive the direction and focus of the manufacturing team.
Key Responsibilities
- Order entry for all orders (analyzer, parts, service) placed on the Newark Facility.
- Communicating directly with customers, sale managers, and representatives on majority of orders
- Ownership of spare parts orders which includes: Quoting, Order Entry, releasing order to manufacturing/shipping.
- Receives, prices, and processes customer orders.
- Notifies customers of availability, shipping dates and associated delivery fees of products, services, and replacement parts
- Controls analyses of forecast, inventory, order, shipping, and demand
- Process all credit memos, tax credits, and returns
- Cycle count for the spare part room
- Utilizes ProForma Invoices for accounting
- Manages the Inventory for the field service engineers
- Service Billings
- Quality Liaison for Customer Complaints
- Manages E-Commerce for the Newark site
- Processing change notices
Knowledge & Experience
• Minimum of 3 years' experience
• General knowledge of manufacturing business information flow
• Excellent verbal/written communication skills.
• Proficient in Microsoft Office, including Word, Excel, PowerPoint, and SharePoint
• Experience with ERP systems beneficial, Navision a plus
• Taking ownership of tasks, a hands-on approach, and a strong attention to detail
Technical
• Microsoft Office, including Word, Excel, PowerPoint, PowerBI, and SharePoint
Organization Structure
• Reports to the Production Manager
Contact With Others
• Operational team members
• Procurement & Operational Excellence
• Management
• Finance
• Sales
Assignment And Review Of Work
• Workload and Goals as agreed with the Production Manager
Most Challenging Part Of The Job
• Managing a large volume of requests and needs throughout the facility.
• Understanding of the products and services that are provided to our customers.
• Acquiring a diverse knowledge of our customers' needs and requirements to successfully deliver orders.
Equal Opportunity Statement
Equal Opportunity Employer/Veterans/Disabled
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