Customer Service Representative

Customer Service Specialist

LHH Recruitment Solutions is seeking a Customer Service Administrator at our manufacturing client in Newark, DE.

Position Summary

The Customer Service Administrator has a critical role within Process Instruments manufacturing team. This role is responsible for processing incoming orders, entering the demand into the ERP system, and providing communications to customers. This is a high-volume role that requires significant multitasking and self-prioritization to ensure smooth and efficient delivery of orders to our customers. Monthly revenue targets drive the direction and focus of the manufacturing team.

Key Responsibilities

• Order entry for all orders (analyzer, parts, service) placed on the Newark Facility.
• Communicating directly with customers, sale managers, and representatives on majority of orders
• Ownership of spare parts orders which includes: Quoting, Order Entry, releasing order to manufacturing/shipping.
• Receives, prices, and processes customer orders.
• Notifies customers of availability, shipping dates and associated delivery fees of products, services, and replacement parts
• Controls analyses of forecast, inventory, order, shipping, and demand
• Process all credit memos, tax credits, and returns
• Cycle count for the spare part room
• Utilizes ProForma Invoices for accounting
• Manages the Inventory for the field service engineers
• Service Billings
• Quality Liaison for Customer Complaints
• Manages E-Commerce for the Newark site
• Processing change notices

Knowledge & Experience

• Minimum of 3 years' experience

• General knowledge of manufacturing business information flow

• Excellent verbal/written communication skills.

• Proficient in Microsoft Office, including Word, Excel, PowerPoint, and SharePoint

• Experience with ERP systems beneficial, Navision a plus

• Taking ownership of tasks, a hands-on approach, and a strong attention to detail

Technical

• Microsoft Office, including Word, Excel, PowerPoint, PowerBI, and SharePoint

Organization Structure

• Reports to the Production Manager

Contact With Others

• Operational team members

• Procurement & Operational Excellence

• Management

• Finance

• Sales

Assignment And Review Of Work

• Workload and Goals as agreed with the Production Manager

Most Challenging Part Of The Job

• Managing a large volume of requests and needs throughout the facility.

• Understanding of the products and services that are provided to our customers.

• Acquiring a diverse knowledge of our customers' needs and requirements to successfully deliver orders.

Equal Opportunity Statement

Equal Opportunity Employer/Veterans/Disabled