Credit Collections Specialist

Position Title: Asset Recovery Agent (Hybrid) Duration: 02- Year Contract on W2 (possible extension) Position Description :Performs various collections tasks, identifies process improvement opportunities, and tracks and reports on completed activities and KPI’s to ensure financial risk is minimized

• Evaluate customer accounts to ensure adequate security deposits and manage deposit adequacy and bill-up through various methods
• Monitor collection and severance processes based on financial and credit analysis of both residential and commercial accounts
• Act as a liaison with outside collection agencies for account data, invoice reconciliation and other customer needs
• Contact customers by mail, email, or telephone, regarding delinquent accounts that require special handling
• Audit payment plans and payment arrangements based on established guidelines and maintain monthly reporting
• Coordinate the write-off process from initiation to completion; Make recommendations for process improvements within Credit and Collections
• Understand, interpret and explain company policies and procedures relating to collection, severance, and write off processes and the action related to each; Process Bankruptcy requests for service accounts, this includes communication with internal and external attorneys, handle deposits, and account set up; this may also require appearance in bankruptcy court
• Participate in various projects, committees, and testing new initiatives/programs or other special assignments
• Perform other duties as assigned

Skills Require d:Working knowledge of all, but not limited to, the following: o Bill evaluation; o Payment plan and payment arrangement set up; o Process and procedures handbooks, training materials, and service request forms; o Software Application (i.e., CC&B, , OneView, MDM, Lexis Nexis, Experian, Pacer, Cognos, Power Bi );Familiarity with all but not limited to the following: o Equipment (i.e., Hi Path Phone System); o Related industry, organizational and departmental policies, practices and procedures; legal guidelines, ordinances and law s.Strong written, verbal, and interpersonal communication skill s.Excellent analytical skills to work with delinquent accounts and analyze account financial data, identify problems/opportunities, interpret policies, and propose solution s.Good negotiation skills to address payment plans and repaymen t.Make arithmetic computations using whole numbers, fractions and decimals, and percentage s.Proficient in Microsoft Office Suite (Outlook, Wor d, Experience Requir ed:Customer Experience & Sales, Action Oriented, Attention to Detail, Being Resilient, Customer Focus, Nimble Learning, Resourcefuln ess Education Requir ed: High School Diploma or GED.Minimum of three (3) years of: o collections/asset recovery o and/or call center experie nce.Experience in a utility call center, prefer red. Additional Informat ion: Hybrid work schedule - 2 days remote Mondays & Fridays & 3 days in office (T-Th) or additional days based on business #J-18808-Ljbffr Acro Service Corp