Regional Director of Facilities Operations

Summary:

Overview

As the Regional Director of Facilities Operations, you will lead the strategic and day-to-day management of ASPCA facilities across multiple key locations, including New York City, Pawling (NY), Washington, D.C., and Florida. This role ensures that ASPCA buildings and grounds are maintained to the highest standards of safety, compliance, and operational excellence.

Who We Are

The goal of the Facilities team is to ensure all ASPCA locations are fully operational so that staff and volunteers have optimum conditions to meet their program and department goals. In addition, the Facilities team ensures a healthy environment for all animals that visit our locations, whether on a short-term or long-term basis. 

What You’ll Do

Reporting directly to the Vice President of Facilities Operations, you will oversee all aspects of facilities maintenance. You’ll play a critical role in aligning facilities operations with organizational needs, ensuring that all work adheres to local, state, and federal regulations as well as ASPCA’s Safety & Security protocols.

In close collaboration with the Vice President of Facilities Operations, you will help shape and implement strategies and operational procedures.

Where and When You’ll Work

• This position is an on-site role and reports to the New York City ASPCA locations.

• Ability and willingness to travel up to 15% annually to other regional sites outside of New York City.
• Flexibility to work nights, weekends, and holidays as needed to support 24/7 facility operations
• Ability to be on-call after hours for urgent maintenance issues, emergency response, and operational continuity across multiple sites

What You’ll Get

Compensation

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. 

• The target hiring range for this role is $128,000 - $136,000 annually

Benefits

At the ASPCA, you don’t have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to:

• Affordable health coverage , including medical, employer-paid dental, and optional vision coverage.
• Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you.
• Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year.
• Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more.

Responsibilities:

Responsibilities include, but are not limited to:

Facilities Oversight, Management and Planning (50%)

 

• Oversee ASPCA’s facilities staff and facilities operations in ASPCA locations including but not limited to: New York City, Pawling (NY), Washington, D.C., and Florida.

• Provide direct oversight of repairs and maintenance, ensuring timely resolution with minimal disruption to animal care and program operations.

• Assist in developing and maintaining Preventative Maintenance Programs (PMPs) for both leased and owned properties.

• Support the development and implementation of standardized operating procedures (SOPs) across all sites.

• Supervise and manage the work order system, including processing, equipment tracking, and asset management.

• Monitor performance metrics, identify trends, and proactively improve departmental efficiency and service delivery.

• Support ongoing needs assessments for repairs and maintenance across all facilities.

• Lead all aspects of assigned facilities projects, including vendor selection, scope development, budgeting, and timeline execution.

• Negotiate and manage vendor contracts, maintaining strong relationships to ensure high-quality, cost-effective service delivery.

• Build and maintain a portfolio of licensed professionals to support ongoing improvements and emergency repairs.

• Manage the work order system, including processing, equipment tracking, and asset management.

• Monitor performance metrics, identify trends, and proactively improve departmental efficiency and service delivery.

• Support ongoing needs assessments for repairs and maintenance across all facilities.

• Collaborate with the Safety department to maintain safe, healthy environments for staff, volunteers, and animals

• Establish and maintain formal communication channels with internal departments, including project updates and facility-wide announcements.

• Conduct regular check-ins with program leaders to ensure facility needs are met and aligned with ASPCA’s mission.

• Represent the Facilities Operations team in interdepartmental meetings/projects including emergency response.

Team Leadership & Development (40%)

• Lead and coach a team of Facilities Managers and custodial staff across multiple sites, fostering professional growth through regular feedback, mentorship, and development planning.

• Provide strategic vision and purpose, guiding direct reports in the development and implementation of policies that support high-quality maintenance services.

• Oversee and ensure a team culture of continuous improvement and accountability through consistent performance management that aligns with the ASPCA’s core values and Behavioral Competencies.

• Oversee individual and team performance, delivering consistent, constructive feedback and implementing solutions to enhance productivity and morale.

• Ensure departmental compliance with the collective bargaining agreement.

• Actively participate in labor negotiations when needed, representing Facilities Operations with professionalism and integrity.

Compliance and Training (10%)

• Lead and coach a team of Facilities Managers and custodial staff across multiple sites, fostering professional growth through regular feedback, mentorship, and development planning.

• Provide strategic vision and purpose, guiding direct reports in the development and implementation of policies that support high-quality maintenance services.

• Oversee and ensure a team culture of continuous improvement and accountability through consistent performance management that aligns with the ASPCA’s core values and Behavioral Competencies.

Qualifications

 

• Proven experience leading managers and teams across multiple locations, with a strategic focus on cultivating a culture of continuous improvement, structured performance management, and feedback

• Extensive knowledge of building systems including electrical, power distribution, HVAC and controls, elevator systems, fire alarm and suppression systems, building security, energy management, and Building Management Systems (BMS)

• Proficient in computerized maintenance management systems (CMMS) and work order platforms

• Skilled in reading, interpreting, and preparing technical documents such as blueprints, plans, specifications, schematics, and training manuals

• Strong understanding of construction documents and construction management practices (preferred)

• Familiarity with local regulatory agencies including DOB, FDNY, ECB, and EPA

• Deep knowledge of safety protocols, fire prevention, and OSHA compliance

• Proven ability to lead facility planning, capital projects, and operational execution across multiple properties

• Demonstrated success in managing complex, multi-site facilities and coordinating concurrent projects

• Strong negotiation skills and vendor management experience

• Demonstrated expertise working with unionized teams, including a strong understanding of labor contracts and collective bargaining negotiations

• Willingness and ability to travel routinely between assigned properties

• Exceptional written and verbal communication skills

• Ability to collaborate effectively across departments and with external partners

• Strong interpersonal skills and demonstrated ability to lead and motivate diverse teams

• Capable of representing the organization professionally and collegially with internal and external stakeholders

• Experience with data tracking, reporting, and analysis to support operational decisions

• Ability to exemplify ASPCA’s core values, behavioral competencies, and commitment to diversity, equity, and inclusion.

 

Language

 

· English

 

Education and Work Experience

 

· Minimum of 5 years of experience in facilities and project management, preferably in a mission-driven or nonprofit environment

• Bachelor’s degree in facilities management related field (preferred)

• Qualifying certificate in Facilities Management

· Proficient in Microsoft Office Suite, including Excel and Word

 

Additional Information

 

• Valid driver’s license required

• Certificate of Fitness S12 – City Wide Sprinkler Systems

• S-95 Supervision of Fire Alarm Systems

• F07 Fire and Emergency Drill Conductor

• OSHA 30 Hour Certificate

• Incident Command Training

 

Language:

English (Required), Spanish

Education and Work Experience:

Bachelors, High School Diploma (Required)

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About Us:
The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.

The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.

The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.

At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.

Our EEO Policy:
The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

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