HVAC Service Manager

About Us:

As a $100M+ full-service commercial air conditioning company, Hill York provides design build solutions, new construction, system maintenance, service, repairs, energy solutions and installation for a wide range of heating, cooling and ventilation systems. Since designing and installing the first air conditioning systems in Miami Beach hotels after World War II, Hill York has played a key role in leading Florida facilities such as condos, offices and university buildings to new plateaus of indoor comfort and energy efficiency. We are a growing company with four locations in the State of Florida.

Hill York seeks talented performers and offers a challenging and rewarding work environment that emphasizes teamwork, results, and most importantly honesty and integrity. We value our employees and are committed to attracting highly skilled, talented individuals to join our strong, family-oriented workforce and to help us build on our success.

Job Summary:

Hill York seeks a dedicated and experienced Service Manager who thrives on developing talent, driving operational excellence, and delivering outstanding customer service. In this dynamic role, the Service Manager is responsible for overseeing the daily performance of service technicians, ensuring consistent delivery of high-quality service, and driving departmental success through effective leadership and collaboration. As a key operational leader, the Service Manager will manage P&L responsibilities for the area’s service business, monitor productivity, and work closely with other departments to align labor, scheduling, and service goals. The ideal candidate is someone who thrives in a fast-paced environment, enjoys mentoring others, and takes pride in creating structure and consistency while maintaining a strong customer focus.

Essential Duties & Responsibilities:

• Lead,   coach, and mentor service technicians and field service leaders to ensure technical excellence, customer satisfaction, and professional growth.  

• Assess team capabilities and address talent ga p s through target ed   training, development, or strategic hiring.  

• Oversee daily service operations, ensuring   timely   and high-quality delivery of service calls ,   projects,   and maintenance agreements.  

• Perform Site visits to verify   high   standard deliverables and   safety   protocols are being followed.  

• Provide consistent performance feedback and conduct regular meetings to foster transparency and communication.  

• Collaborate   with sales , dispatch, and other departments   to   ensure   proper labor allocation, scheduling, and customer service alignment.  

• Promote and enforce safety standards across all service activities.  

• Review and approve   technician’s   hours to ensure both payroll and billing accuracy.  

• Perform   operational   review of all service orders to ensure accuracy and completeness .  

• Field   c ustomer   complaints   on daily issues as well as invoice disputes.  

• Work with other area   service leaders to ensure consistency   in service delivery, training, and operational practices . Drive best practices.  

• Partner   with warehouse   and   purchasing   to monitor /oversee   inventory , tools,   supplies,   and equipment maintenance.  

• Support customer retention by resolving issues, ensuring   agreement   fulfillment , and   maintaining   strong relationships with customers.  

• Monitor and review sold maintenance to ensure profit margins are   being met .  

• Drive   new business   by encouraging technicians to   identify   and report leads .  

• Ensure   proper,   accurate ,   and   timely   completion of XOI and all   other   paperwork .  

• Drive and   m onitor   service profitability and work with leadership to meet financial targets.  

• Assist   in collections   and customer   escalations when   needed.  

• Partner with leadership to help drive business initiatives and foster continued growth.  

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Qualifications:

• Minimum 10  years   HVAC field experience .  

• Minimum 2  years   supervisory   experience.  

• High school diploma or equivalent .  

• Strong leadership, coaching, and team- building   skills.  

• Excellent communication and interpersonal skills.  

• Detail orientated with strong organizational and   problem-solving   skills.  

• Strong ability to   prioritize tasks and manage time effectively in a fast-paced,   dynamic   work environment.  

• Proficient with computer systems   such as   Microsoft   and other applications.  

• Team - oriented   with the ability to work collaboratively across   departments   and lead through influence.  

• Excellent   attention to detail.  

• Customer -focused   mindset.  

• Ability to drive to and navigate various customer sites .  

• Ability to stand and walk for extended periods .  

• Ability to climb ladders .  

Equal Opportunity Employer: As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled Affirmative Action Policy:

Please review our Affirmative Action Policy .

Notice to Prospective Employees: Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here . Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.