Assistant General Manager

Assistant General Manager

The Assistant General Manager (AGM) is engaging, positive, diligent, organized, and knows how to drive their club towards results. The ideal candidate has a take-charge personality and a reputation for getting things done. The AGM is responsible for supporting the General Manager, club operations and continually developing a high-performing team within the club. The AGM leads by example and coaches their Member Experience Specialists (MES) on how to provide a world-class experience for VASA members. As the club's lead sales trainer, the AGM drives membership sales through personal production and the skill development of their team. The AGM creates and fosters a winning environment focused on continuous growth and skill development of Member Experience Specialists. This role helps to oversee all club departments to ensure operational excellence.

The AGM directly supports the GM in managing the pace, financial performance, and consistency in the club. They help drive operational goals, objectives, and priorities for Lead roles and are responsible for attainment of Club financial results. The AGM serves as the club's lead membership sales trainer, driving personal sales production and coaching Member Experience Specialists on proven sales techniques, conversion strategies, and delivering a compelling guest-to-member journey. They work a staggered schedule in partnership with the General Manager to ensure GM or AGM club coverage all 7 days a week.

Directly managing and supporting the Member Experience Lead and Member Experience Specialists to ensure a great guest and member experience, the AGM assists in the hiring and development of the club's team with particular emphasis on lead positions. They ensure all Team Members create and maintain our "UPLIFT" culture in the club, implementing the welcoming, non-intimidating VASA experience through our guest-to-member journey and creating an exceptional brand experience for guests and members. The AGM is responsible for recruiting, hiring, and training all frontline team members, leading by example and ensuring our UPLIFTing culture and values are the foundation for every communication and interaction. They promote REVIVE sales, our in-club snack, drink, gear, and apparel shop, and maintain the club so equipment is functioning, the facilities are clean, and staff are friendly and helpful.

Supporting the General Manager (GM) by forecasting upcoming staffing needs, the AGM manages and supports the team leads to achieve club goals. They delegate tasks to maximize efficiencies and create balanced workloads and validate completion. Leading membership sales efforts as the club's primary sales trainer, the AGM sets personal production standards, conducts regular sales training with Member Experience Specialists, and partners with the GM to create and execute sales plans that drive member growth through effective behaviors and tactics.

Having frequent conversations with all team members to understand changing work, the AGM works with the GM to schedule and conduct interviews and ensure the right candidates are hired for open positions. They schedule and facilitate training for all new team members, collaborate with the GM to create a welcoming environment for interviewing candidates and new hires, and constantly evaluate team member-to-member interactions. Providing in-the-moment coaching and feedback to recognize success and address opportunities for improvement, the AGM communicates, leads by example, and motivates their teams to understand and develop passion for the brand, our values, and our approach.

Proactively providing ideas and solutions to help move the business forward, the AGM ability to prioritize tasks to achieve club goals during scheduled shifts and be able to adjust priorities as the business dictates. They delegate tasks and responsibilities to ensure work is completed and club goals are achieved, build trust and strong relationships with all team members, and provide coaching in the moment that inspires commitment and positive change. Giving input and feedback to GM in succession planning conversations, the AGM must have a high school diploma or GED required; a bachelor's degree preferred, 3+ years customer service in a retail, restaurant or in-person based service industry, 3+ years leading operational teams, strong verbal and written communication skills, build relationships by establishing trust quickly and positively influencing others, personal interest in health, wellness, fitness, and nutrition, must obtain a current CPR certification, and pass a background check.

Primary work in a fitness facility and office setting. Temperature variations can occur. The environment includes some ambient noise such as talking and use of gym equipment and machinery. Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. Physical Strength: Sitting, standing, and walking. Must be able to lift, push, pull, and move a minimum of 30 pounds. Reasoning Ability: Ability to deal with a variety of variables under limited standardization. Able to interpret various instructions and relay instructions to clients. Attendance is an essential duty of the position. Employees must work regularly scheduled shifts, during business hours to assist members and sell services in-person.

VASA Fitness is an Equal Opportunity Employer. Location: 1590 N Larkin Ave, Joliet, Illinois 60435