Sr. Customer Success Manager

Job Title

Develop and maintain strong client relationship throughout the customer lifecycle. Basic knowledge of platform system and tools. Provide best practices to clients. Strive for excellent customer service and delivery, ensuring any concerns/complaints are dealt with and responded to promptly. Lessons learned are identified and shared with the relevant teams. Engage with customer to promote software adoption and onboarding strategies. Provides renewal sales quotations and responds to requests for proposals. Manage book of business. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function.

Minimum Knowledge, Skills and Abilities Required

Experience: Requires 2 to 4 years of related experience. Requires a bachelor's degree. Must have excellent analytical and problem-solving skills. Must have the ability to work independently and handle multiple priorities and deadlines simultaneously.

Computer/Technical: Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook. Demonstrate ability to learn and understand basic office software applications. Salesforce experience is a plus.

Other Skills: Excellent verbal and written communication, organization and follow up skills. Excellent relationship building skills and ability to work both individually and as a member of a team are necessary. Ability to work effectively within a fast-paced, deadline-driven environment. Proven track record building successful relationships and partnerships at all organizational levels, internally, externally, intra and interdepartmentally. Strong client focus with exceptional collaborative and influencing skills.

Working Conditions: Normal office environment. Extending viewing of computer screens. Some overnight travel required.

Essential Functions: Spends time at a computer workstation and desk. Moves throughout department or other locations to access or exchange information. May involve carrying loads up to 50 lbs. and being able to remain in a stationary position. May involve lowering oneself to file, and reaching, twisting or turning. Involves handling office materials, typing, writing and other tasks that require manual dexterity. Continuous listening. Ability to communicate information. This job may require accommodating different bodily movements and physical abilities.