Field Service Engineer I

Field Service Engineer ILocation: Concord, MA, US Job Function: Technical Business Unit: Andor TechnologyOur purpose is to accelerate the breakthroughs that create a brighter future for our world. Our technology and scientific expertise enable our customers to discover and bring to market exciting new advances that drive human progress. We aim to be the scientific instrumentation partner in every significant lab and production facility across the world. Our people and culture are vital to our success. We strive to offer the opportunities that will attract, engage, motivate and develop the very best talent. This involves creating an inclusive environment and culture where difference is valued and people are recognised for what they deliver and bring to the team. We want to empower our employees so that they innovate, support our growth and improve our productivity. We support them to make the right decisions and reach their full potential as they develop their careers at OI. Our ways of working are lived every day and are as follows: We start with the customer We succeed by being focused We make and keep our promises We work together as one team We help and trust each other to succeed Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa currently.Commitment to service excellence Passion for solving complex technical challenges with precision and care. Proactive in anticipating customer needs and delivering timely, high-quality solutions. Builds trust through clear communication and confident issue resolution. Eager to learn, grow, and collaborate to uphold the highest standards of service.Location Remote – North America-based – Boston, MA / Northeast Area. Candidates must reside within reasonable travel time (typically 60 minutes) of a major airport to support frequent weekday travel to customer sites.The Role Represent Oxford Instruments by delivering world-class technical support, installation, and maintenance of complex microscopy systems throughout North and South America. This role demands a hands-on problem solver with strong technical acumen, clear communication skills, and a proactive mindset. You'll collaborate across teams, escalate issues when needed, and maintain detailed documentation to support continuous improvement. With extensive travel across customer sites, you'll play a critical role in driving customer satisfaction and advancing cutting-edge materials characterization technologies.Key Responsibilities System Installation & Commissioning Lead the installation and commissioning of assigned systems and options, ensuring full compliance with factory specifications. Perform "User Familiarization" Training at installations. Preventive & Corrective Maintenance Execute scheduled and emergency maintenance with precision. Diagnose root causes beyond surface-level symptoms and validate repairs against stringent performance benchmarks for spectral resolution, indexing accuracy, and detector calibration. Customer Engagement & Technical Training Build trust and long-term relationships through responsive communication and hands-on training. Empower customers to operate and maintain their systems confidently across key analytical workflows. Advanced Troubleshooting Resolve complex hardware and software issues using specialized tools. Provide remote support when needed to minimize downtime and maximize uptime. Calibration & System Upgrades Calibrate critical components and implement performance-enhancing upgrades to ensure optimal system reliability and throughput.Required Qualifications & Experience Education & Industry Background Bachelor's degree in Electrical Engineering, Mechanical Engineering, Physics, Materials Science, Life Science or a related technical field. 2–4 years of field service experience in the microscopy or analytical instrumentation industry. Diagnostics & Technical Tools Proficient with diagnostic instruments: Digital multimeters, Oscilloscopes. Strong interest in computer hardware architecture, system components, and familiar with the configuration, optimization, and troubleshooting of the Windows operating system. Ability to read and interpret mechanical, electrical, and system integration schematics. Hold a valid driver's license and safe driving record, passport, and ability to travel independently. Must be physically agile and comfortable working in confined or awkward spaces. Capable of independently lifting and handling equipment weighing up to 50 lbs. Able to commit to extensive weekday travel to support customer installations and service needs, Monday through Friday.Preferred Skills & Attributes Platform & Component Experience Hands-on experience with advanced microscopy imaging techniques, including Atomic Force Microscopy (AFM), Scanning Electron Microscopy (SEM), Fluorescence, and Confocal microscopy. Proficient in calibration, optimization, and maintenance of scientific imaging systems to ensure accurate performance and high-quality data acquisition. Skilled in configuring and troubleshooting imaging acquisition software for optimal workflow and image fidelity. Work Ethic & Collaboration Strong manual dexterity and ability to maintain a clean, organized workspace. Proactive problem-solving and openness to continuous learning. Effective communicator with strong listening skills. Adaptable to evolving technologies and customer needs. Comfortable working independently or as part of a team.Compensation The expected salary for this full-time, benefited position is between $90,000 - $110,000. The actual compensation will be determined considering factors such as relevant skills and experience and other factors permitted by law.