Unclaimed Property Specialist (Hybrid - CA)

Unclaimed Property Specialist

As an Unclaimed Property Specialist, you will play a key role in ensuring outstanding financial items are reviewed, researched, and disbursed accurately while maintaining compliance with company policies and regulatory requirements.

What You'll Do:

• Analyze and research outstanding checks in accordance with established company procedures, regulatory requirements, and applicable state unclaimed property guidelines.
• Serve as the primary point of contact for escrow branches and customers, responding to inquiries, resolving issues, and providing exceptional service.
• Evaluate complex issues and escalate matters to management as appropriate, providing research and recommendations to support resolution.
• Identify opportunities to improve processes, mitigate risk, enhance operational efficiency, and support issue resolution efforts.

What You'll Bring:

• High school diploma or equivalent required.
• Two to three years of experience in unclaimed property, escrow operations, accounting, banking, title, or a related field preferred.
• Working knowledge of department processes, industry practices, and applicable regulatory requirements.
• Strong verbal and written communication skills with the ability to effectively interact with internal and external stakeholders.
• Demonstrated ability to build and maintain positive working relationships across teams and business partners.
• Experience with FAST and TrustLink systems strongly preferred.
• Proficient in Microsoft Office applications, including Excel, Word, and Outlook.
• Strong analytical, problem-solving, and organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities, exercise sound judgment, and work independently in a fast-paced environment.

Pay Range: $20.34 - $27.12 Hourly, Remote

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.