Floor Manager

Floor Manager

The h.wood Group is a Los Angeles based hospitality and lifestyle company with a diversified portfolio of upscale restaurant and nightlife concepts. The company is responsible for some of the most iconic brands in the world, including Delilah, The Nice Guy, Bootsy Bellows, among many others. In addition to hospitality concepts, The h.wood Group offers corporate branding, catering, event production, and marketing services. We are committed to providing a warm, inviting, and uniquely lavish experience for our diverse clientele. Our company is built on integrity, creating the world's best restaurants, nightlife, and events.

Alphabet is The h.wood Group's version of a neighborhood gathering place rooted in classic Americana dining, created in partnership with Chef Timothy Hollingsworth and Caruso. Inspired by the iconic Alphabet Streets of Pacific Palisades, the concept offers elevated comfort food, timeless cocktails, and a warm, familiar setting designed for the community to reconnect and gather. Refined yet approachable, Alphabet brings a distinctly California take on the classic American grill.

Role Summary

We are seeking a Floor Manager with experience in fine dining and high-volume restaurants. The Floor Manager will be responsible for daily restaurant operations along with training new staff. The ideal candidate must be energetic, organized, flexible and enjoy the challenges of working in a fast-paced environment.

Responsibilities

• Deliver superior service and maximize customer satisfaction.
• Uphold and enforce all company policies and procedures.
• Oversee the new hire paperwork and training of new staff members.
• Ensure compliance with all local, state, and federal laws regarding food quality, safety, labor, and employment.
• Ensure cleanliness and restaurant appearance standards.
• Evaluate staff performance and provide feedback to improve productivity.
• Respond to customer concerns in a timely and professional manner.
• Perform other duties as assigned by AGM and GM.
• Other tasks as assigned.

Requirements

• Minimum of 2 years' experience managing in a full-service, high-volume dining establishment.
• Must be 21+ years of age.
• Must be authorized to work in the United States.
• Proven experience leading and managing a team in a high paced setting.
• Must be able to manage multiple tasks in stressful environments.
• Strong knowledge of front and back house operations.
• Great decision making and organizational skills.
• Must have high energy, great communication skills, and be able to work as part of a team.
• Must be reliable, responsible, and trustworthy.
• Must have attention to detail and willingness to deliver exceptional customer service.

Perks

• Flexible, routine-time off
• Health, dental, vision, and life insurance with company contribution offered the first of the month after 60 days of employment.
• Company Dining Discount
• Full-time, exempt position